Question about Maytag Neptune FAV6800AW Top Load Washer
I bought my washer in Sept 2004 and the machine is will not spin out the water the codes UC and dc are appearing - After reading the rest of the comments I not even going to bother to call a repairman nor will I ever by another Maytag - so much for dependability - This is first washer I have ever had that did not last even 4 years out $1000, and the clothes we always to wrinkle.
Hello all, back with an update. I am sending
this with my fingers crossed.
First, I got smart, sort of, and called Sears for the repair. Sears offers a plan that cost about $200 and guarantees that they will repair the unit or they will give you $500 toward a new machine. You do not have to pay for any parts or additional service calls. It also gives you a 1 year service contract on the entire machine after the repair is complete. So far they have been back 4 times to try to fix our dc code problem. They have replaced the pump, pressure switch, wiring harness and main circuit board. They have now determined that it is a clutch. They are coming back next week to replace that. But since they replaced the wiring harness and main circuit board the unit has been working pretty well 12 straight loads of all sizes have gone through without a problem). They are coming back today to replace the clutch, I might wait on that repair. The best part is, has not cost me anything over the first $200.
You will have to be very patient if you chose to go this direction because Sears service has its problems. The first as you see is that they have already been back 4 times. This is because they have no parts in there trucks. They need to order it for you and ship it to your house each time they identify a part that needs to be replaced. They, like many service companies, give you a 4 hour window of when they will show up (they will however, if you ask, call your cell phone 1/2 hour before they arrive if this helps). They also have missed two of there scheduled appointments.
One other thing I learned for those of you who don’t want to bail out the water in the tub. If you want to have the machine drain the excess water without bailing this should work. Turn the machine off and make sure the "locked door" light goes off. Then hold the "Spin" and "Enviro Plus" buttons at the same time for 3 seconds. "00" should then show up on the display. Then hit the "Delicate" button, then the “Pre-soak” button. This should activate the pump and get all the water out. Once the water is out hit the off button. You then may want to try the Spin cycle alone. These directions can be found on the Troubleshooting Manual found folded up behind the rear panel of the machine where the main electrical circuit board is located.
Posted on Oct 17, 2008
Thanks for all the great info. I too had the unbalanced problem. I took the clutch off and did the simple WD40 fix that others have suggested. IT WORKED!! I still have a bit of a balance issue near the start of the wash cycle but it is not enough to shut it down. After that it is clear sailing.
Here are a few things worth noting.
In my view, the bearing is indeed the culpret. Someone suggested lifting the entire top of the machine and running the spin cycle. I did this and was able to observe the drum and watch the 2 rotating agitators. When I finished the repair, I did it again and was amazed at the increased speed of the drum. The crappy "dry" bearing was putting a drag on the machine and that is why I believe it kept unbalancing. My wife noted the the problem got worse over time and that makes sense as the bearing got in worse shape.
Once the clutch was removed, you need to seperate the 3 parts. They simply pull apart. Now you can use the WD40 or an appropriate bearing grease.
The Service manual download was very helpful because it has a few pictures to show the 1/16"-1/8" gap from the shaft to the clutch face. What this really is telling you is that "if" you get all the three parts (clutch plate- bearing sleeve and cream colored plastic piece with 2 raised projections) to the clutch assembly back in correctly, you will end up with the 1/16"-1/8" gap. I also did my repair by tilting the machine back and working on it in place. Test the fit of each of the 3 pieces seperately so you will have a better idea what you are trying to fit. The cream colored plastic piece with 2 raised projections "seats" into the bottom of the tub. The bearing also seats onto the shaft in the notches. The clutch simply fits on the square shaft. The trick is getting the 3 piece assembly on with every piece seated correctly. By no means impossible, but working in limited space it was the most difficult part to do. Something that I thought of (after the repair) was to actually cut out the sheet metal directly below the clutch. This would allow easy access for the reassembly.
This took me about 1 1/2 hours because I took the time to clean up all the detergent buildup while I was at it. If I have to do it again it should take no more than 1/2 hour.
Posted on Mar 17, 2009
I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!
I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.
Posted on Dec 15, 2008
Both the error codes refer to an unbalanced load that the Tub Displacement sensor is sensing. Could be an actual out of balance load or a loose or faulty sensor.
Posted on Jun 08, 2008
I had the same problem and called Maytag about it. They told me to use a product called AFFRESH (it can be found in the detergent isle at a Lowes or a Home Depot). The directions on the label say to run a Normal Hot water cycle and use all three tablets that come in the package to get rid of the mildew smell but Maytag says you run a Normal Hot cycle with one tablet for three consecutive cycles. Repeat the process every couple of months and you should be fine. Otherwise, you wiil have to schedule a service with Maytag where they will come and completely disassemble and clean your washer for a fee because it is not covered under warrenty.
Posted on Nov 19, 2008
Well, I finally had to break down and call a repairman. Seems Maytag repairmen arent as bored as the commercial portrays. The DD/no spinout was becoming a constant thing, no matter what I washed. After about 30 minutes and as many tests, he called someone, came back and told me it was the clutch that needed replacing. The whole repair/part was about 300$. It's been a couple months and so far, so good.
Posted on Oct 12, 2008
Tips for a great answer:
I no longer post on this site no way to post a Sticky.
If you want to DIY the repair Google this phrase ""Sticky: Neptune TL Washer FAV6800AWW""" Read the post Part 1; DC or UC unbalance error codes in Spin Cycle what is causing this issue? Part 2 for the fix action.
Post your issue in the repair forum not in the Sticky. Please include your Model Number i.e. FAV6800A or FAV9800A and I will help you.
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