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hi My name is Jonathan but I'm DJ's that's means that When you put it an cd's on your Gemsound CD tray that is mean that it's won't played it error cd's it's might be scratch or damage and you need to ask me more about that here's the my email addresses is [email protected]
This is what I did to get a copy, I went on different store sites that sold this product and I found that some will advertise the product, it's functions and its instruction manual. When you find it just copy and paste the page.
Sometimes the electronic device thats programed to open the door malfunctions from wear and tear or its just defected from the manufacture, if you have warranty send it to Gemsound so they can replace the defected peace.