UNFREEZE Tom tom sat nav USING WINDOWS OR MAC PC
This will unfreeze your tom tom after exhausting every avenue this works!
You will need Internet access.
Ensure you have the correct tom tom desktop softwear installed on your computer for your tom tom device.
If not then download from tomtom
Removed sim card from tom tom located under sticker lower end of tom tom.
Carried out on a windows laptop with windows 7
(Note this should also work on mac although I did not get to try it and it is stated you will need rosetta on intel macs)
Ensure you download the flash tool for tomtom (clear_flash.dmg) for your operating system windows or for the mac VERY IMPORTANT YOU HAVE THE TOOL DOWNLOADED FIRST.
For windows: www.tomtom.com/updates/clear_flash/clear_flash.exe
connect tom tom to computer
find the tom tom on your computer and select all the files
you can firstly copy these to another location or separate drive before deleting all files.
Now delete ALL the tom tom files
Format your tom tom to FAT32 if using windows (im not sure of the mac settings yet)
Keep your tom tom connected to your computer
Run the flash tool and Flash the tom tom memory with the tool.
Restart your tom tom
It will update (but this time it should work!)
Select done after update
Tomtom reboots (restarts)
It may ask you to install a new update but there may not be any update to install just
Select yes to update.
Eject tom tom from your pc by selectinglower right corner symbol.
Now unplug device if ejected correctly
Congratulations your device should now work again.
Note I did not replace my sim card as it is not required to work the gps.
Hope this helped someone.
My device does not keep its settings What should do