If the CD is the problem it could be scratched or dirty, clean the CD with a CD Cleaner if need be. If the CD mechanism is the problem the sled assembly may not be moving smoothly or is hindered ( the sled mech moves the laser across the CD like a needle arm move the needle across a record), the laser lens may be dirty also. Use a CD lens cleaner to clean the lens if you can not manually clean it with some lens cleaner and a swab. If the sled mechnism is the problem the unit may need to be taken in for service.
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