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Don't have much info to go on here but several things can cause a "hissing", and unfortunely none are good.These can be an overheating problem(steaming)or could even be compression escaping when motor is turned over..none of these are easy(or cheap)fixes.
Almost every phone should be able to change ringtone without downloading them from the internet. I haven't come across a phone that specifically has to. Changing your ringtone varys between phones, as they have different operating systems. However, usually you can change it from the "Settings" menu. In the settings menu, the ringtone options can usually be found with a name that is related to sound, for example "Audio settings", "Sound and Display". It might also be under "notifications" or something relative.
It is really quite hard to qive step-by-step instructions without knowing what phone you have.
it looks to me as if there is some damage to the connector where the headphones are plugged in. this could be minor liquid damage as well. so first thing is get an old toothbrush and dip it in spirits, and then start cleaning the connector. let it dry and then see how you go. if it is still faulty, the connector, and/or speaker should be changed. good luck
this happen to mine when i was trying to copy to my hdd recorder wipe the disk on your jeans or something that is not going to put extra stuff on the disk and mine was all fixed up it stopped having c:13.02 on the top right corner