I have a Motorola i776w i must put the caller on Speakerphone or use an earpiece to get audio.

Frank-

Contact Looking For Help for assistance with your Motorola Cordless phone.

Mark
Motorola Support

No, that is not due to battery. Your mouthpiece or receiver's earpiece might be bad. To make sure, please record something and try playing it. If you can hear what you recorded, your mouthpiece is fully functional. Now test whether the receiver earpiece is not working. Tell the receiver to set his phone is speakerphone mode. If he can hear what you say in speakerphone mode, then the receiver's earpiece is not fully functional.
Hope this helps.

The problem with your phone is that the earpiece on your phone is bad that is why you cannot hear the party calling you or hear anything while you call.

All you need to do is to replace the earpiece on your phone and you will see that you can hear whoever you are talking to on your phone.

Change the earpiece on your phone and you will see that the problem is solved. meanwhile, you can keep using the headset pending the time you will replace the earpiece.

Take care.

Hello,

Since you said your other caller can hear you but you cannot hear them, it means the earpiece of your phone is bad and will need to be replaced.

Change the earpiece and you can hear your caller easily.

Take care.

I would say it is broken. try calling Motorolla or taking it into your carrier store!

oh your earpiece is broken or is the problem.

i have also a phone that when i make calls, i really have to place it to speakerphone.
but its okay.. u can still be able to manage it..

These phones can only do one set of speakers at a time. If you want to hear through the regular earpiece take it off speakerphone.

have the earpiece replaced

The earpiece speaker has gone bad. Unless you have access to a replacement speaker and can solder you will have to take the phone to you nearest Motorola service center.

the speakerphone speaker is actually just kinda resting inside the phone. If you have dropped it recently it might have just become disconnected and you can have a proffessional put it back in place for you. If you really want to attempt this yourself you can email me at [email protected] and I will send you a guide on how to do this. I don't recomend it though