Hello, there! My name is Becki Barned, with Dish Network customer service. You have probably already getten this resolved, but just in case it happens again, or you have questions, here is a link to our website, where you can take the steps to reprogram your remote, which is what is needed in this case. http://www.dishnetwork.com/SupportSection/remote-control I hope this helps in the future!!!
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