Question about Canon Office Equipment & Supplies
There is service bulletin that says:
Measures against noise, E014, and faulty fixing caused by coming off of fixing roller
The fixing roller comes off, leading to noise, E014, and faulty fixing.
Because the fixing spacer  does not rotate while the fixing roller  is rotating, the retaining ring  becomes
detached due to frictional resistance with the fixing spacer, and the fixing roller comes off as a result.
A projection (P-2 ) is added to the fixing spacer. When attaching the fixing spacer, fit the projection in a
groove (P-3 ) of the fixing roller shaft so that the fixing spacer will rotate together with the fixing roller and
frictional resistance between the fixing spacer and the retaining ring will be eliminated. Therefore, the retaining
ring is prevented from becoming detached.
Replace the fixing spacer with the new-type fixing spacer when the foregoing symptom has occurred in the
To prevent occurrence of the symptom, check the shape of the fixing spacer when replacing the fixing roller,
and replace with the new-type fixing spacer if the previous-type fixing spacer is attached.
<Point to note on attaching the fixing spacer>
Fit the projection (P-2 ) in the groove (P-3 ) of the fixing roller shaft to attach the fixing spacer.
OLD SPACER, FIXING FC5-2590-000
NEW SPACER, FIXING FC5-2590-020
iR C6800 EUR 230V JKH01022 and later
iR C6800N EUR 230V JKP02113 and later
iR C5800 EUR 230V KEN00106 and later
iR C5800N EUR 230V KES00135 and later
This is factory error, and I think that you must call service and have it fixed under warranty.
Hope that helped
Posted on Jul 01, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Dec 21, 2015 | Office Equipment & Supplies
Jul 18, 2015 | Canon Ir 3300 Black & White Copier
Jul 17, 2011 | Canon imageRUNNER 400S Copier
Jan 10, 2011 | Canon Office Equipment & Supplies
May 29, 2010 | Canon iR 2016i Black and White Copier
May 20, 2010 | Canon imageRUNNER 3300 All-In-One Laser...
Dec 08, 2009 | Canon Office Equipment & Supplies
252 people viewed this question
Usually answered in minutes!