The drain tube on the machine has frozen in the freezer section
remove the back panel and with a hair dryer thaw the drain tube
you will see an alluminum sheild with a 1/2 inch hole in the bottom of the shield this is where you want to direct the heat
it may take 20-30- mins to unfreeze it to make sure it is unfrozen pour som water into the valley of the sheild if it runs into the drain pan it is unthawed if it pools up keep unthawing
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