Question about HP Officejet Pro L7590 All-in-One InkJet Printer

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Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks

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Cindy Wells

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Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

Posted on Jun 27, 2010

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1 Answer

My MFC-4800 is connected to my PC. I am able to print, etc. But I cannot seem to get the fax working. I connected phone jack from MFC 4800 to the phone jack in the wall. I cannot get a dial tone. What...


There should be three ports the phone line can plug into,
one will be occupied by the machines headset,
there should then be a LINE and an EXT port.

Make sure the phone cord is plugged into the LINE port.
If it is and still no dial tone try a different phone cord and also try hooking up a phone to the jack you're trying to plug the machine into to make sure it's live.

If a new cord doesn't work and a phone can get a dial tone then it's possible the board that has the jack could be bad and would need to be replaced by a service technician.

If it comes to that here's the part number you'll need to have replaced (you can try to google it to get an idea of the cost of the part, I suggest not trying to do the repair yourself and to actually take it to a repair shop though)

NCU PCB:
LG3190002

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I cannot send faxes on my HP 700. When I call my fax number it does not ring or answer. The unit is plugged in and the screen has normal information. It does print out sending failures.


Hello,

If your fax does not ring when you call the number then it is not properly connected to the phone line.
Try checking the connections on the fax and to the wall jack; make sure the phone cable is connected to the correct jack on the fax machine.

If this is all good and still no ringing, then you should try another telephone cable or try connecting the fax to another phone jack. The modems and jacks on fax machines rarely break down but if you have tried different wall jacks and different phone cables then you can finally assume that the fax machine is broken.

Thanks,

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Hi my machine wont send or recieve a fax despite being properly connected. printing from computer is fine. has worked fine up until today


Hi check the following article to from HP
Problems with sending and receiving FAX

HP FAX ISSUES


Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.

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I am having trouble with setting up the fax function with my phone line. I have one line I am trying to use for both phone and fax. I am able to receive faxes automatically when I am not on the phone. ...


You need to make sure that the line from the wall jack is plugged into the "Line" jack on the fax then the phone is connected to the "Phone" or "Out" jack. You might want to check the number of rings before your fax picks up.

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I am having a similar problem. You do have to connect your phone to the jack in the machine in the "Phone" jack slot, as well as have another line out to the jack in the wall in the "L" slot. That is all I know. I am having problems with my voicemail. Either I can received voicemail, and no faxes, or faxes, and no voicemail (fax picks up at specified number of rings). It is EXTREMELY frustrating. The machine is *supposed* to be able to discern between phone calls and faxes..and that is not happening.

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1 Answer

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The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
When you send a fax, you manually access the phone line when you select send, you connect to the phone line, normally via a relay. Once that physical connection is made, it can send anything. Maybe not well, but it will send.
Where as receiving is an electrical signal that activates the machine. If your phone line is not up to standard, its like haveing a remote control with weak or dead batteries and trying to turn on your TV with those weak batteries in it.
Issues, simply a bad phone cord between the machine and phone jack. Some resistance may have acrured over the years. The phone jack itself may have a poor connection.
A staticy phone line will cause a fax not to pick up. Plug a phone into that line and see if there is any noticible static.
Multiple devices plugged into the phone line with the fax machine. ETC an answering machine, credit card machine, etc can cause more of a draw on a shared line, if that is the situation, at least for a test, remove everything but the fax machine from the line and see if it receives then.
Rarely if the machine can send and not receive is the machine an issue.
Have your phone lines checked well and that sould resolve the issue. And make sure the line is not plugged into the extension or phone jack on the machine, but plugged into the line jack. That is also a common problem.

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unplug the fax from the phone line. call it from you cell.if you hear your phones ringing in the house, plug the fax machine back into the jack. [you should still be on your cell phone] if the line goes dead or stops ringing, there is a short with the fax machine or wire to the jack.if you hear a busy signal without the fax plugged in, unplug everything you have plugged into phone jacks thruout the house. call your # again.if you hear ringing on your cell phone, plug everything back in one at a time.[again while still on your cell phone] if it was one of the phones plugged into a jack, when you plug the shorted phone back into the jack, the line will go dead again. that phone or cord is the problem.
if still rings busy when everything is unplugged, then call your phone company. it can be an inside wire or jack problem, or the problem is outside your home.
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