I have a brother mfc 5440cn printer. I am un able to use the magenta color ink cartridge. I have cleaned the printer heads 5-6 times, and I have also update the firmware on the printer still no magenta printing. Please can some one help.
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This may be due to the fact that you have not removed correctly the small label that seals the air input to the cartridge. Normally on brother cartridges it's on the back or on the top of the colored label. Please check that. If no air is allowed in then your ink will not be provided thus generating your problem.
Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service
There is a design reason why the print heads are changed when you change an ink cartridge is changed. The print head isn't made to be reused and the quality of your print will suffer at some point if you reuse the same print head 6 or 7 times. I would get new cartridges and be happy with the print quality that a new cartridges will bring.