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You need to contact either the place you bought the device or TomTom... probably the place you bought the device because they gave you a defective one. It should already have a map on it and it should ask you to "update" it when you login to TomTom home.
Your GPS device has a map share technology.TomTom’s unique Map Share technology enhances your navigation
experience, letting you make instant corrections to your map directly
on your TomTom device. You can also receive similar corrections made by
the entire TomTom community of Map Share users. Enabling Map Share gives you:
An instantly enhanced driving experience every day
Entry into the world’s largest navigation community
The ability to share corrections daily with other TomTom device users
Full control over corrections that are uploaded and downloaded
The best and most accurate maps available – always
If this is what you need then please click on the below link:
Try putting the files like this:
In My Device/iPAQ File Store/iPAQ GPS, put the folder with your country name (in my case it says Australia), the "Navigator" folder and the "GPS" and "Map ID" files.
In My Device/My Documents/Tom Tom you should have a file thats called something like "Australia-3bc66a12" (will be different for other countries), and another called "TTToday" and any POI files you've created.
See how that goes. Otherwise, you may be able to reinstall TomTom software from the original disk if you have it. Any map upgrades you've bought will need to be reloaded from TomTom Home
I have managed to load a downloaded map onto two separate Tomtom one XL devices. I did it through tom tom home. I purchased , downloaded and installed the map on my first device. Then connected my second device to my computer. In TOM TOM Home I then changed my device using the Device menu / Change device. it then allowed me to load the map onto a second TOM TOM device.
Turn the tomtom on, and then press the reset button on the bottom of the unit with a paperclip. After the reset turn off the unit and then turn it back on. Make sure you have not dislodged the sd card from the unit.