Question about Apple iPOD 20GB Toshiba Harddrive for Gen 1, 2, 3 & 4 iPODs - MK2004GAL (Refurbished) (IP1930) Hard Drive

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Frozen I have an Apple 3rd generation 20GB that is freezing on me. I loaded it up oneday and itunes told me to restore it to it's original state when I bought it. I did that and went to plug it back in to put some songs on it and it says I have to connect it to an external power outlet. I have done that and nothing happens when I plug it in to my computer or into an external outlet. It just has a picture on it saying to plug it in to the wall

Posted by spider9905 on

  • vionic Jun 16, 2008

    I can't turn it on.



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  • 13,434 Answers

Start with these five simple solutions: Reset, retry, restart, reinstall, or restore

If you need more assistance let me know. I'm here to help.

Posted on Apr 15, 2008


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Apple trobleshooting

Hi Tracey,
I have this site for you from Apple that can help you a lot.
How to reset iPod

May 02, 2014 | Apple iPod Touch 8GB 32GB 64GB 3rd...

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My ipod touch freezes while restoring in itunes. I first upgraded itunes to itune 10. Then I tried to restore. It just freezes 1 minute into the restore. Now what??

Thanks for contacting Fixya Support, I am glad to assist.

I cases where your iPod Touch is freezing, especially during a restore , there could be a variable of issues which may be causing this issue to occur.

If you have previously installed any 3rd party plug-ins for your iTunes prior to your iTunes 10 upgrade, that can potentially affect the functionality of your iTunes with the newer iTunes version 10.

Apple recommends troubleshooting such an issue by first removing those iTunes 3rd party plug-ins as well as the preference files for iTunes.

Not sure what version of operating system you are using, Win7/Vista/XP or Mac OS X, but to help you isolate (and possibly eliminate) these potentially problematic files, here is a complete workthrough process from Apple address several issues including the inability to complete a function such as a restore.

iTunes: Troubleshooting unexpected quits, freezing or launch issues

Try the various steps in this Apple knowledge page and see if that helps resolve your restore issue. If it does not, simply reply back to this post.



Sep 21, 2010 | Apple iPod touch

1 Answer

Apple 20gb ipod mp3 player wont turn on. only shows apple sign and says apple/support

This happens quite often but does not necessarily mean that your iPod needs service.

Launch itunes first, (not by plugging in ipod and allowing to launch automatically.)
Then, plug in ipod. After you see it load into itunes, you can use the ipod restore function. You'll lose your music but you it will restore all of it after it resets.

Mar 04, 2010 | Apple 20gb Ipod Mp3 Player With Click...

1 Answer

My ligh blue 8Gb 3rd generation ipod nano will not resond !

once the battery dies completely...plug it to pc (itunes should pop up also) , when itunes comes up check for update of ipod it might need it....this shall stop the ipod from freezing up...have fun and enjoy

Jun 07, 2009 | Apple iPod nano 3rd Generation

1 Answer

ITunes wont recognize my iPod. Unknown error 1415.

what ipod is this exactly ( 1st generation, 2nd generation, 3rd generation etc ? )

Also when you say you have tried restore but it did not work , can you explain further as how you tried to restore it ?

If you hold down the top and bottom of the scroll wheel together for longer then 5 seconds does that allow you to restore it.

Also if this is a shuffle I think there is a restore utility on the apple website that should allow you to restore it.

Also check the apple forums in relation to the correct model ipod you have and there should be some other people who have probably had similar problems with a solution.

Also if you connect it to another computer is it the same with regards to restoring it or itunes detecting it also if you right click on my computer --> manage --> disk management

does it show up in there ?

also if you google the 1415 error it should come up with more specific info - post back if you require further help

Apr 06, 2009 | Apple iTunes

1 Answer

Ipod has frozen

Please use the restore feature in itunes when your ipod is connected. If you are not able to unplug the ipod from the computer and then reset it and try again.

Click Here for instructions on how to reset

Mar 08, 2009 | Apple iPod nano 3rd Generation

1 Answer

Ipod 3rd Generation

Test the hard drive by holding menu+centre to reset and immediatly holding left+centre when it reboots to enter the ipod diagnostic menu. Use the right arrow to highlight the Memory or HDD menu. Select it and you should be able to find out if the drive is dead.

If the drive is ok, try restoring the ipod through itunes.

Post back here if the drive is wrecked.

Jan 25, 2009 | Apple 20gb Ipod Mp3 Player With Click...

2 Answers

Ipod nano 8GB 3rd generation FROZEN!

Don't respond to them. It isn't legitimate. There selling something and I wish they would cancel his account.

It could be the battery. Do you have an Apple store nearby. You might want to have him look at it. They will do that for no charge.

Best Buy can look at them as well if you don't want to go back to Apple.

Jun 21, 2008 | Apple iPod nano 3rd Generation

3 Answers

IPod Nano 3rd Gen. Frozen on main screen. will restart (menu+select) but goes back to being frozen on main screen help asap pleaase

yes it can if it will load in to my computer? look for divce g right click and format it you will lose every thing but it should solve your problem when done use itunes to restore settings ? let me no how you get on

Jan 24, 2008 | Apple iPod nano 3rd Generation

3 Answers

Apple 20GB IPOD 4th generation

I have the generation one which was developed in 2005 and mine does the same thing. What i do is hold the menu button and center button down at the same time until it resets itself,this should only take nomore than 30 sec. of holding them down at the same time. That should help.

Jan 19, 2008 | Apple iPOD 20GB Toshiba Harddrive for Gen...

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