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Posted on Apr 15, 2008
Answered by a Fixya Expert

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D link router

Hello,
We are trying to connect another device to connect to the internet, but cannot because the router had a sercurity fixture. We have a code but cannot remove it to let the new device work. any suggestions??
Caro

  • Anonymous May 11, 2010

    Please verify if the router is owned by you or supplied by the ISP. Indicate model of router and what code do you have?



    Thanks

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1 Answer

Anonymous

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  • Expert 427 Answers
  • Posted on Apr 19, 2008
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You should be able to have the ISP come out and install it for free. That is what I did. (I have BrightHouse)

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D link 524

Did you buy it brand new?

before pluggin in the router make sure you turn off your computers and also power down the cable modem.

Then, turn all items with a minute delay from each other, in this order:

Cable Modem --> D-Link --> Computers.

Usually if it's a single port cable modem, it will lock a MAC Address (device master identification) and therefore when you try to connect something else, your Cable Modem is still looking for other device.
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