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Do not connect to the computer. Turn the frame on. Use the remote and I can't remember how I did it, maybe SETUP, but it gave me a drop down to delete all photos and I hit enter and it did it. Hope this helps a bit.
Probably more than it's worth! Many of these items were found to be defective when shipped. This is the 41st one of these I have heard about with the same problem. If you can return it for a refund or swap for another brand. Please rate my help++++Thanks for using FIXYSA
Make sure the music is in the correct file format for the frame. Some frames take MP3, others take WMA. If the format that you have is not compatible, you must convert it or the frame will not read it.