I currently am having a disc drive issue. The drive accepts CDs, DVDs and blank CDs. However, it is not accepting software discs. It will eject the disc within minutes. Any advice would be much obliged. My email address is [email protected] Thank you!
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Re: G4 iMAC Desktop drive problem
I think also what what leonAzul is asking is if the disks you inserted are Mac-compatible? There are a lot of software that does not run on a MacIntosh, so check your disk. It will say Mac on it if it is compatible.
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troubleshooting advice below-try steps in order until the problem is resolved.
Be sure to check your disc to make sure it is flat. You can
check this by putting the disc upside-down on a flat surface. If the
disc is bowed up on any side or in the center, do not use the disc as it
may get stuck in the drive.
Make sure you a
e inserting the disc far enough for the drive
mechanism to activate. Discs must be inserted at least three-quarters of
the way into the drive, and often nearly all the way in, before the
drive will pull them in.
Make sure the disc is completely inserted in the drive. The
disc-insert cycle runs the motor for about 6 seconds. If, for whatever
reason, a disc is not completely inserted, the drive will reverse and
push the disc back out of the drive.
Since the entry slot can be tight at first, give the drive 1 or 2
seconds to accept the disc and pull it in on its own. If the drive
struggles with injecting discs or injects them part-way then stops,
inserting a disc multiple times should correct the issue.
Restart the macbook.
Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
If the drive repeatedly does not insert media fully, or accept
media at all, please contact Apple, contact an Apple-Authorized Service
Provider, or make an appointment with an Apple Retail Store for
additional troubleshooting, evaluation, or service.
* your "optical" device can only read CDs, not DVDs;
* it should read DVDs, but something is "dead", and the device is not performing as it should
* you need to install software to "play" a DVD-movie.
Define "will not accept" -- can you hear the drive spin the disc?
Does any program "auto-start" on your computer, when a DVD disk is inserted?
It sounds pretty clear from this problem description that your optical drive has gone bad and requires replacement. If you have posted under the correct model type, you have an "Early '09" model iMac and thus this repair should be covered under warranty.
Some DVD/CD drivers have two lasers: one for DVD and the other for CD. Not sure if this is your case but looks like the laser for CD discs is gone. The only way to repair it to replace the pickup mechanism. Anyway, it's hard to diagnose your issue as it may be caused by drivers, dust, software that interferes with the CD/DVD drivers, etc.
You could try a cleaning disk if nothing is recognized. Something like THIS ONE at Buy.com. You might need a new drive though, which is pretty tricky with an apple. Someone on Craigslist should be able to replace it for about $50 plus the drive. You can find a used drive on eBay I'm sure.
if the iMac is one of the computers with the slot-load drive (you don't load the disc into a tray before it goes into the computer), then placing a disc smaller than a regular CD/DVD will damage the CD drive and will be very hard to remove.
you could buy an external CD/DVD drive and then use smaller discs with the iMac.