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Clean the scanner glass. This is the smaller piece of glass that is located just to the left of the large original glass. Or if you have an older or smaller model Brother the strip of glass is going to be located under/inside of the port where your documents are fed into the machine. This operation panel usualy just pops open and you can find the strip of glass inside. Just clean it with a bit of glass cleaner that has been sprayed on a soft cloth. Make a copy with the machine to test if the line is gone. If the copy mode comes out ok then your outgoing faxes will be ok. You can also make a copy before you start the cleaning process as the copy with the line on it can aid you in determining what area the glass needs to be cleaned.
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Pop open the fax document feeder, and look for a glass strip about 1cm wide, that runs from left to right across the machine. You will probably see a few spots of dirt, or more commonly, a blob of white liquid paper stuck on the glass, on the side of the machine that corresponds to the black lines on your fax. Clean this glass strip gently, using a soft cloth dampened with a mild detergent. I often use diluted windex. You may need to scrape liquid paper gently with your fingernail. Close the cover.
Next, put a blank sheet into the feeder and make a copy of the blank page. If you have cleaned it properly, the copy will be blank as well. If you still have a line, align it with the feeder and use this as a guide to show you where the glass may still have some **** stuck on it.
Look inside right where the drum sits, there's a strip of glass that the laser writes data thru, wipe it carefully with a dry cloth. Usually toner dust covers part of the glass causing light areas, a good idea to also wipe out any loose toner inside at the same time...The glass is above the drum and shines thru when the drum shutter is open.
pull out your drum unit and look inside machine above where the drum would be. you should see a black assembly that runs left to right with a "****" glass. may need a flashlight. clean that glass off with a clean rag. sometimes toner "scatter" will get on glass and cause this.
does it do it on copies and internal test as well???
1- check the thin strip of glass inside the machine and make sure it is clean, look at the toner are there any line on there that corresponds?? yes then replace.it could be coming from the drum or toner. I beleive the drum is a seperate piece from the toner