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You must use the correct tablets for this, gaggia make special decalcifying tablets.
The machine must be cold when running the program.
It takes about an hour to run the solution through the machine.
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It sounds like you need to program the coffee level. Have a look on this page for the instruction manual. http://www.coffeeitalia.co.uk/downl-manual.php
Hi That is very possible if it was shipped to you. The pump can get knocked out of its mounts during shipping. There are 2 rubber mounts that slide into notches in the bottom of the machine.
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