Is that a install from a cd? Is it recent? May I have your oerating system and exact model # printer please? In the meantime, you may want to try going to the printer wizaed. Click start>click on printers and faxes>click on add a printer and the printer wizard will open. Just click next and when it asks do you want it searc for a driver say yes and cligk on internet and your cd drive if you have the cd. It will tell you what to do. If that didn't work , answer those questions and we'll fix it right uo. If that fixed the problem please rate this a fixed. If not let me know and I'll br happy to help you more. Thanks.
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