I just purchased an HP wireless Optical Mouse model: WE788AA I'm running XP. When I plug the 'adaptor' into the USB port, it is recognized by my system but then the mouse doesn't work. There are new batteries. I've tried to find/load drivers, but don't get any to come up in my search. Help, please!

Try a different USB port. Is the mouse wireless? If so, make sure it has a line-of-sight to the receiver that is plugged into your USB port. Does the laser (on the bottom) light up? If not, check the batteries.

You can Google and search for the driver there most IT guys use this method

Hi Hnoweder,

I suggest returning your mouse to your retailer - I would say that is faulty.


B1gR1g

try to click the connect button and the button thats on the middle of the stick. i had the same problem and it worked for me..

2 AAA batteries go into the Mouse itself.
You plug in the USB transmitter into any USB port (Windows will recognize the install the proper drivers for you automatically).
The Mouse should have a SYNC button (push that button after you add the 2 AAA batteries and have plugged the USB transmitter into a USB port).

First thing you need to do is to know that the USB ports of your laptop is really working. Insert another usb devices or storage such a flash disk. If the flash disk being inserted is not recognized by the system then the usb port you had inserted is malfunctioning or it is defective. But if the other usb devices like the flash disk is working then your new bought mouse is defective. Try to plug the usb mouse to the other ports available in your laptop.

What is the OS of your computer? This Targus mouse would work with Win 98, Win 2000 and Win XP. Vista was not mentioned. And if you are running Windows Vista for you laptop, then that could be the reason why it was not recognized by the computer.

Is this the wireless optical mouse? If yes, you need to follow the steps below to isolate the problem:

1. Connect the USB receiver into different USB ports of the computer.
2. Replace the batteries with the fresh ones.
3. Try connecting the mouse into different computer to see if you've got a defective mouse.

If you've tried everything and got the same problem, you may need to refer to the manufacturer, because I'm not sure if this mouse is a Plug-n-Play device or if it needs a driver.

Have a great day!

It could be a bad Trackman or a bad PS/2 Port.

1st test if it's the port by trying another mouse, or by trying this Trackman in another known working PS/2 port on another computer.  (don't forget to reboot each time you plug in a PS/2 device)

2nd, you can try using a PS/2 to USB adaptor.

These two have great reviews...


$12 TRIPP LITE USB to PS/2 Adapter Model B015-000
http://www.newegg.com/Product/ProductReview.aspx?Item=N82E16812120006

$20 SIIG JU-ACB012-S2 USB to PS/2 adapter cable
http://www.newegg.com/Product/ProductReview.aspx?Item=N82E16812191021

Best of luck getting that wonderful Trackball working again!

~Andrew
EmpoweringSolutions

try another usb port also try booting without it plugged in when booted plug in it may recognize it as new hardware

I have a hp laptop. My sis gave me a toshiba wireless optical mouse which I am unable to install as she lost the installation guide. Kindly help