Question about Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA 20536728

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Schlage deadbolt will not unlock even with the use of a key?

New Schlage hardware was installed 6 months ago. Door now remains in locked position (frozen) for a week. Hardware is the type that is locked by key at the door's exterior, but can be manually unlocked from inside the house. The manual lever inside moves back and fro, but will not unlock deadbolt???

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knite1

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It sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

Posted on Jun 21, 2010

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SSHAAS

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Have the same problem, with two new deadbolts. a small piece of metal that holds the flat bar that disengages the lock keeps falling out or breaking. cheap design going back to home depot replace again.

Posted on Jun 20, 2011

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