I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter 'scan' error message: 'USB or wireless not connected'. Yet it is connected. Also, can't find :'HP digital Imaging Monitor' ICON in program list & in lower right screen tray. Respond to [email protected]

Turn on your Wireless printer. You can use the touchscreen in the wireless printerto connect your wireless network. On the touchscreen, press the right arrow key and press setup. Select Wireless Setup Wizard from Network menu, it will search for the wireless routers in the range.

try doing a copy from the printer it copies fine then its a sotware issue and if it does not copy its a hardware issue
if its a hardware issue please go to the following website and try the steps :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01718925&cc=us&lc=en&dlc=en&product=3651156
if it copies fine try the steps from the below mentioned URL :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01843437&cc=us&lc=en&dlc=en&product=3651156
hope this should resolve the problem

thanks
hamid

Choose your Operating system > Download full featured software

HP Photosmart C4385 Downloads

You can download a copy of the drivers at the HP website:
http://welcome.hp.com/country/us/en/support.html

download the drivers straight from hp theres an error in one of the files

there are 4 screws on the sides remove these and the rest are clips

i'll just call hp to fix it or use my warranty to order a new printer from hp.

Try re-installing the drivers and application for your HP All-In-One.

Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.