As I print from Word to my HP LaserJet, sometimes it does NOT print bolded words and prints the rest of my text, but sometimes it does the reverse. Process of elimination, I can print my whole Word document ok to another printer but am having trouble to this P2015dn.
When printing from an e-mail, portions of the e-mail is missing. I can print my e-mail fine to another printer.
I tested in Excel; printing just fine.
Thank you, in advance.
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Sounds like your fuser is getting ready to stop working. Your fuser creates the heat so the toner from the cartridge is baked onto the paper as it passes through, your toner is rubbing off, so you could try cleaning, but I'm sure it'll be a new fuser, or possibly a fuser roller. Your owners manual has all the information and step by step trouble shooting guide to let you know.
Click this link for updated drivers if you do not already have them. When you download and install these, if the problem is still there, then you need to go into your printer program and do a printer check and it will print specific characters to show if the printer itself is printing properly.
First, you need to try update the latest microsoft office patch file from microsoft or you can open the MS Word, go to "HELP" menu select the update MS Word or related. Try the latest patch file first. You also can try windows update and select custom update, see their list have this problem solution or not.
Second, you need to go to HP website download latest driver for LJ1020 and suitable use on Vista.
Lastly, if still not solve the problem, you need this problem/issue to microsoft, ask their solutions.