Can't access Voice Mail from Message button. Button is lit but pushing it causes another extension to ring. How do I undo this?

press message button
then press transfer button

If you dial 165 to retrieve voice mail messages, you can dial 165 #6 * and the extension that the MW light is lit on. It will be just as if you dialed 165 or pressed the MESSAGE button on that phone.

Carl

You are missing a lot of information, but here goes. Your message light is unlikely broken in a new phone. Have someone ring your extension and press "4". Now look at your phone and press MESSAGE. The display tells you who left the message and you get 2 options on your soft keys to call or erase the message.

Now, here's the part you left out. What is leaving the message? It could be coming from CO based voice mail, a TVA system, or a SVM card. If it's a TVA voice mail system, it has to be programmed with your mailbox and extension (usually the same). A message left in the General Delivery Mailbox doesn't light anything unless it's programmed to do something, and a message left in your box usually works if it's properly set up to begin with. We try to set up our TDA's to eliminate GDM messages, so that means that Call Forward lights must be lit at every extension that needs voice mail and there's always a choice to direct callers to extension 101 or some other mailbox but the GDM. If it's CO based, you bought the wrong system, and an SVM card has a set of instructions to assign extensions to slots.

Most likely you'll find the missing information in the Programming Manual of the voice messaging system.

Carl

the button on your phone has been reprogrammed. it is easy to program the button back, but you will have to get the extension for the voicemail. the easy way is to go to another phone, go into program mode on another phone go to key programming and press the button used for voicemail access and see where it points to. then go to your phone and do the same, go into program mode press the button you want to program and enter the extension that goes to voice mail. Program mode on the individual phone is access through a Program button or a softkey under the screen. I was just on the Panasonic dealers website to see if I could find you a Pamphlet to email you that explained this, but there is no information available for your phone, too old.

Hi,

To turn off voice mail please dial ##002#, this would do the trick.

Regards

What system? A Panasonic KEY SYSTEM (76xx/77xx/74xx/72xx phones) can have messages from other sources than the VM system.

If it's a display phone, try pressing the MESSAGE button without picking up the handset and read the display. It will tell you where it came from and you can press INTERCOM and ring that extension.
It works the same way if you call an extension and press the MESSAGE button...that leaves a message. Panasonic systems have a MW cancel code that usually begins with 700. In a TA system it's 700#, in the TDA/TAW's it's *700 plus your extension.

If it's a Panasonic cordless, it's probably hearing stutter dial tone from custom calling features.

Carl

Voice mail was down. Called a service tech.

Sounds like the DND button is on. There should be a round button in the upper area above the keyboard that says FWD/DND push till it is off. Should not light up but that is more a installers preferance then anything.

Your phone can have 3 options, Ring all the time, Switch between Voice and Ring, or Voice all the time.

From your phone(s) press PROG 21 and press the ENTER soft key (3rd key). Now press the SEL (3rd key) until it says VOICE CALL then press ENTER and EXIT. If you set it to this mode, the AUTO ANS button won't work.

If you select TONE, the Auto Answe button will work, making the phone VOICE CALL when lit and ring when not.

If you select VOICE CALL DENY, the AUTO ANS button still won't work and ...you get the pattern.

Carl

For voice mail service subscribers
If you subscribe to a flat-rate service
package that includes Caller ID, call
waiting, voice mail, and unlimited
local/regional/long distance calls, please
note the following:
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit's
answering system, turn off the
answering system (page 30).
L To use this unit's answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
service.
If your service provider/telephone
company cannot do this:
- Set this unit's "Ring count"
setting so that this unit's answering
system answers calls before the
voice mail service of your service
provider/telephone company does.
It is necessary to check the number
of rings required to activate the
voice mail service provided by your
service provider/telephone
company before changing this
setting.
- Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your
service provider/telephone
company.