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Unfortunately MIO do not have repair services in Australia, probably would have to send it back to the US. Hopefully you can work with the seller to fix the issue. I know when you buy through mioglobal.com their customer service is excellent.
Have you contacted their customer service team? They are great at resolving issues and really stand behind their product. Their Facebook page MIOWatch also has lots of troubleshooting and FAQs too.
Thank you for contacting FixYa.<br />
Motiva is owned by Philips. You can download at the following link:<br />
<a href="http://www.healthcare.philips.com/us_en/products/telehealth/Products/motiva.wpd">http://www.healthcare.philips.com/us_en/products/telehealth/Products/motiva.wpd</a><br />
Best regards.
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