I charged up the player yesterday now today it won't turn on. Serial# AV1A0651002553.
When I plug in my mp3 phillips go gear serial #mw000537013885 my computer does not even detect my device also my device no longer turns on. Is there any way you could fix my problem I really like my mp3
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I have a phillips go gear 8 MGB.numbers on inside of mp3 is 4901v3.68 and sstm12 080929 . I have tried reset & charging it but nothing will make it turn on. I spent alot of money on this thing for it to work a short period of time.What can I do???????????
Check to see if there is a reset button someplace on the unit. Quite often, they will need to be reset. You should also (if it's an option) plug it in to your computer via USB and go the Creative's website to update the software.
Your serial number that is located on the sticker on the back of the GoGear is enough to claim your warranty if these methods don't work: Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
Does it say Philips and then go dark? If so, try pushing the reset button. Mine did this yesterday, because I did a complete erase. I had to push the reset a couple of times, then it started working again. I'm back in business, and listening to my songs as I type this.
Is your battery charged fully? Did you let it charge via your computer?