When I print, the paper gets jammed at the same place. I have cleaned the rollers, but it still gets jammed.

1. the paper guides or rollers are crystallized and need cleaning or needs replacement.
the smooth surface of the roller prevent transport of the paper. The rollers are porous and grips the paper and transports it through the platen. Over time the rollers gets slick from the paper and begins to jam or stay in place.

sounds like something jamed in the rollers like a pin etc

Have you tried cleaning the paper feed roller(s)? Either soap & water OR isopropyl alchohol with a cotton ball will do, just make sure the rollers are dry before trying to print again, otherwise damage to imaging unit (drum/toner unit) could occurr. If the printer doesn't feed in the first place, the printer thinks it has a jammed paper, thus opening paper tray and front cover resets misfeed/ jam condition. Let me know your progress....Tim

Possible cause:
The eject rollers get too slippery because of paper dust and other foreign matter.
Recommendation:
Clean the eject rollers with a paper towel dampened with water. A second cleaning may be
necessary. The easiest way to do this (without disassembling the machine for full access to
the rollers) is to hold the dampened paper towel against the rollers and make a blank print.
Clean the rollers as they turn and remove the paper towel as the paper ejects. Repeat as
necessary.
Now is a good time to also clean the paper pick up roller and feed rollers to prevent
feeding problems.

clean feed rollers

Hi,
Sounds like the feed rollers need cleaning.
Clean the feed rollers, lint free cloth,bottled water.
wait for them to properly dry

Revolve the feed roller bar as you clean them, to clean the feed rollers all the way round, remove all particles from them.

Check you ADF grips are set correctly, if not you will get mis-fed sheets. check the tray is sat properly too or mis-feeds.

Check paper size is correct in print properties too.
Should be good then
Try print.

Regards
Richard.

That is usually caused by the paper feed rollers being cover with paper dust. Take a clean cotton pad and alcohol and clean the rollers :turninig each roller as you clean it. if it has a rear dor, open it to get better access to the rollers.

Please remember to rate all users who assist you for free :)





I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Make sure the paper tray guides are set against the paper more likely to be the back guide not pushing the paper to the front of the tray. If you have the guides set correctly then place one sheet of paper in the tray and blot some methylated spirits on the leading edge along the page width and close the tray and try printing something.

You will have a jam repeat process 3 or 4 times then open tray and remove paper. Where you soaked the spirits into the paper there should be a grubby mark where the feed roller has rubbed and cleaned. Wipe the tray dry and put fresh paper in then hopefully you will now be able to print. If you cannot then the likely thing is that the paper feed pickup spindle is broken and will need replacing.

Hope this helps you and please rate me
Thanks J

hp tells me to do the following
does this help you ?



Issue While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur. Clearing paper jams Remove the jammed paper by following the steps below: WARNING: Jammed paper must be removed using the rear access door to avoid mechanical damage. Do not remove jammed paper from the front of the all-in-one.

1. Turn off the HP product and turn it so the back of the all-in-one faces you.
2. Disconnect the power cord from the back of the all-in-one. CAUTION: The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
3. Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you. Figure 1: Removing the rear access door
4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
5. From the rear access door opening, remove the jammed paper.
6. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
7. Reinstall the rear access door.
8. Reconnect the power cord and turn on the all-in-one.

Preventing paper jams The following information will help prevent paper jams from occurring:

• Never use paper that is wrinkled or damaged in any way.
• If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
• Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
• Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
• When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

richard from chicago

clean the rollers with propanol whcih is available small bottles with hardware vendors or with chemists. clean the rollers carefully with that try a print. if it not works then consult your service centre.