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The XD100 has a manual feed on the right side of the device. You can slide the guides to fit the envelope. Use the envelope printing in your program and I believe you need to specify the size of the envelope in the driver. I think you want to feed the envelope face down (side to be printed down) to have it print on the correct side, but I could be wrong. One way to check of course, try it one way and if it prints on the wrong side, flip it over. There may be an image on the feed slot that shows which side to use.
Does the printer show up when you unplug it from the USB port and plug it back in? Does it say New Hardware or Printer found?
Does it print from a parallel port or does your computer have one?
Unlikely the cable since I have used those on that product before.
If it will print from a computer parallel to parallel, I would suspect the cable obviously.
You can take the back off the printer and reseat the board, and connectors.
What happens when you popo the printer itself?