No matter what software I send a print job from, the Brother is printing along the right hand side vertically, a watermark like diamond-shaped envelopes. It covers the print. I've checked Word and printer settings, can't find anything that seems to fix it! Help please!
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If the lines go all the way down the page, check the position of the corona wire cleaner tab (blue or green) at the top front of the drum unit. if not parked fully to one side it will create a solid black lines where it blocks the laser. Otherwise look for some other foreign object (or torn paper piece) that may be blocking the laser from the drum. If the lines are thin and shark, check for scratches on the drum (not repairable without replacing drum). If the lines are uneven thickness but in a pattern that repeats down the page every few inches, then the film on the drum is probably worn or wearing away and the drum needs to be replaced.
Remove the printer cartridge and check for any obstructions. Then replace the printer cartridge and attempt to print again. Make sure the cartridge is fitting firmly. Check the printer menu for a cartridge cleaning option. Print a test page by right clicking the printer, selecting Printer Properties and Print Test Page.
Could be that there are a mark on the drum itself or some dirt, remove the drum unit and inspect the surface , by rotating the drum , becareful not to touch the drum as it will leave marks on the surface