My sewing machine was working fine. I turned it off to do something and when I turned it back on, I received a message which says "Stepping Motor Error". What does this mean? Is there any way to fix it without having to get a new mother board as I was told? I LOVE this machine! Thanks,
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Take it back where it was serviced and tell them they did not fix the problem. They should either repair it or give you your money back. If the motor is having issues, there could be something seriously wrong.
When stepping on the foot control, does the motor hum or anything? Or is dead silent? If it sounds like it's trying to do something, the serger probably needs to be serviced. If it's silent, you probably need a new foot control.
if you ever have this problem, it is because you have had something in the way of the embroidery arm at the back of the machine, so it has not been able to move freely; you'll get a terrible noise as the machine is unable to do what it wants, slips gears or something and then can't bring the arm to its home position. But fear not, i have found if you turn the machine off and gently push the arm back home to touch the machine as it is the start position, when you turn it on, it will work fine and no harm done. just make sure the arm can move freely before you start embroidery!
Turn off the machine, pull the embroidery unit to the left a couple of inches and to the back a couple of inches. Don't force it if it won't go. Turn on the machine and see if it will reset. If does everything should be okay. If the problem is not solved, it's time for a trip to the Dealer.