It depends somewhat on your OS and the software installed you have installed. With a Automatic Document Feed, the pages need to be face up and the top edge forward in the feeder. On the glass platen, put the documents face down.
Open a TWAIN-compliant scanning application (XP, Vista and Win7 all have Paint which can acquire scans). Vista and Win7 also have Windows Fax and Scan. If you installed other software (such as that which came with the scanner), you would use that - Epson Smart Panel or ArcSoft Photo Impressions. Next open Epson Scan (this doesn't work with the Mac software so look at epson.com for Mac info). This runs the scan (and any specific resolution adjustments you make). It will generally launch when you hit Scan in the application. You can run Epson Scan alone if you do not want to edit the documents right away. Click Start > All Programs > Epson Scan > Epson Scan to use Epson Scan. In the Epson Smart Panel, you would click Scan and Save to start scanning or Scan with Options to adjust the settings prior to scanning.
If the Epson Smart Panel is installed and set up for it (including having a monitor running), you can also initiate scans from the scan button on the unit. Scan problems most often occur when there is a block in two-way communication. Try a new data cable and a different port. If you have a USB hub or print server, try a direct connection. The cable should be under 6' long for best results.
I hope this helps.
Cindy Wells
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