Question about HP DeskJet 3930 InkJet Printer

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Photosmart 7960 Can not clear paper jam error.....

Posted by prek2frogs on

  • Anonymous Apr 17, 2008

    paper jam message, but jam is gone. No paper

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1 Answer

Steve Allison

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  • 5,569 Answers

You didn't mention whether you had a jam to begin with but I will assume you did.

I would first try unplugging power completely since most machines don't really 'turn off' with the power switch or command sent from your PC so the error code might simply not be clearing.

Printers use a couple of different methods to detect paper jams; measure the time difference between the initial feeding of a sheet and when it reaches a small (and delicate) plastic flag or a photo cell that uses reflected light to detect the transported paper.

The flag could be jammed (or snapped off), the components responsible for detecting the paper could have failed or a photo cell obscured so it can non longer 'see' the paper.

There are only very few screws to remove in lower cost printers and the tab-slot construction goes together much easier than it comes apart; look well before prying.

Posted on Apr 11, 2008

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I'm running Windows 7 Home edition. My HP PhotoSmart 7960 is printing very slowly up to 5 minutes after a 1 page print job is spooled. I get a slow jerky printing. I ran the HP print diagnostic and...


First I congratulate you for fixing your problem all by your self without needing the help of HP Support. Well i can't really tell what could be the problem because there are many factors for that problem. But here are the things you can check: - check the front panel of the printers for any error msg like "paper jam, carriage jam, out of paper, etc.", that may cause it to spooled or stuck in queque - check the connectivity. If you are using wireless, make sure that your signal is stable - computer related errors: make sure that there is no conflicting programs or viruses that may interfere with the printing. Update your windows and anti-virus program. - Include HP softwares into your firewall exception area
For support needs you can Call HP Support 800-474-6836
Hope That Gave you an idea ^_^

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Hi please click on the link below to know exactly what you need to do to fix paper jam problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09128&lc=en&cc=us&lang=en&rule=1823&product=77146&dlc=en

Please let me know if it fixed the problem or not.

Cheers

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