Question about Lands Phones

1 Answer

I have a remote phone it does not have a telephone wire just an adapter. It is charged but I can not get a dial tone. It gives me the message "No link to base. Move closer to base,try again". What do I need to do? Please

Posted by mnuey on

Ad

1 Answer

Frank Fernandez

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 778 Answers

Place the phone in the base cradle for a minute and it should re initialize and solve your issue.
Good luck.

PS: By "Remote phone" I am assuming that you mean "Cordless"?

Posted on Apr 11, 2008

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Panasonic PNLC1017, our landline telephones do not work. I've changed batteries, the phone screen reads check tel line. Please help!

The PNLC1017 is the charger for the handset of some Panasonic cordless phones. One of the compatible handsets is the KX-TGA660 which works with the KX-TG4112 system.

However, the 'Check tel line' message indicates a problem at the base or the POTS (Plain Old Telephone Service) telephone line. The system is not hearing the dial tone. Check that the power adapter is plugged in to a live outlet and is warm. If it's cold, than the power transformer is not working and the base has no power. If there is power, check if the handset message disappears when the handset is close to the base. This is usually rare but indicates a transmitter/receiver in the handset or base is not communicating properly. You can try to de-register all handsets and then register them again.

To check the phone line, I prefer to use an older corded phone. These don't require power to work. First, try a new phone data cord (RJ-11) between the base and the wall jack. (I've seen someone accidentally use a handset cord which doesn't work.) Test if there is a dial tone when this cord is plugged into the test phone. If there is a dial tone, then if the cordless phone base didn't work with the replacement cord, the base is faulty. Replace it or contact Panasonic if the system is under warranty. If you have a DSL fliter, this may be damaged. If it's inside, replace it. If it is in the service box, ask your telephone provider to check it.

If there is no dial tone, you need to locate the other phone jacks for that phone line. Find where your phone service comes in as well. Check if there is a dial tone on another jack for that phone line. If there is no dial tone, check the service box for an RJ-11 jack, Test for a dial tone there if you can plug in the RJ-11 cable. If you have a dial tone at another jack, then the problem is local to the first jack's wiring. You can open the jack and check for loose wires. There are two styles of jacks - screws or punch-down. For the screw terminal, strip the insulation and wrap it under the appropriate screw. For the punch-down keystone jack, you need a punch-down tool. The tool is available from most home improvement/building supply stores, in the wiring section. Do not strip the wire. Use the tool to press the wire down into the correct slot on the jack. See https://www.lanshack.com/wire_phone_jack.aspx for the wiring diagram.

If you can't test the phone line or there is no dial tone at the service box, then you need to contact your telephone provider. It used to be that the provider would always test and fix outside problems for free. Some telephone companies are trying to stop repairing copper wiring. If you have a dial tone at the service box, then the problem is somewhere in the inside wiring. You may want to get someone to find a broken wire in the wall for you. Your telephone company service technicians will do this for a fee.

I hope this helps. I've had the check tel line issue times several times at my home. Twice, the outside line was damaged by mice and repaired by my telephone company. Once, a lightning strike damaged the DSL filter; it was promptly replaced. Other times, the line was damaged by contractors digging too close to the underground utilities. The contractors got the wiring repaired. When our service was switched to a fiber-optic system, we lost one telephone jack when the installer simply didn't plug in the wire. We found the loose wire behind the siding and plugged it into the port in the service box ourselves. Since then, we lost telephone and other service intermittently when the modem card in the service box was failing. That was also replaced by the telephone company technician.

Cindy Wells
0helpful
1answer

Good day, We have a Digital Cordless telephone DECT GAP, MODEL C601. It was working find and all of a sudden there's no dialling tone. I did reboot but still nothing. Bets

Is the power adapter warm? If the power transformer is cold, the base isn't getting power and can't communicate with the handset. Try a new telephone cord between the base and the jack. The cable can fail. (Make sure it's a line cord. I've seen someone plug in a handset cord here and that won't work.) If you have a DSL filter at the jack, you may need to replace it.

For the rest of the phone line diagnostics, I like to use an old wired telephone. Then you don't need to plug in the power adapter at the test locations. Check if you have a dial tone at the jack with the test phone. If you do, then the DECT GAP C601 phone is faulty. If it is, contact the manufacturer if the phone is under warranty (one year). Replace it if it isn't.

If there is no dial tone, use the test phone check for a dial tone at another jack for that line, if available. If you have a dial tone, then the problem is with the wiring to the jack or in the jack itself. Open the wall plate and look for loose wires. If a wire is loose, reconnect it in the correct location. There are two standard connections - screws or keystone jacks. For the screw type, strip a portion of the wire's shielding. Loosen the correct screw. Wrap the wire under the screw and tighten. For keystones, do not strip the shielding. Get a punch-down tool from a hardware store. Use this to push the wire into place. See https://www.lanshack.com/wire_phone_jack.aspx (for the US standard wiring pattern).

If there isn't a second jack available or there is no dial tone at that jack, find your telephone service connection. Open the panel if you can and look at the terminals. If there is a RJ-11 connection, plug in your test phone and check for a dial tone. If you have a dial tone here, then the problem is with the wiring inside your building. You may want a professional to find and repair the break in the wires. If you can't test the phone line, contact your telephone company. They should test the line for you. Outside problems should be fixed by the telephone company (in the US) However, some companies are trying to avoid repairing copper wiring.

I hope this helps.

Cindy Wells
(My phones have lost dial tone due to nearby digging projects that accidentally cut a line. I've had rodents damage the wiring outside. (I have underground telephone lines.) I've had the DSL filter get damaged; in my case that's outside and the telephone company replaced it. I've also had a contractor fail to connect all of the wires during a service upgrade. Only one jack had no dial tone. It was easy to fish the misplaced wire back up from behind the siding and plug it into the panel. I've even lost dial tone intermittently when the fiber-optic modem card began to fail. That was fixed by the telephone company.)
0helpful
2answers

All 4 hand units say "line in use" How do exit tis situation? hand units model KX-TGA410, baseunit KX-TGA131

A "Line in Use" message generally means that there is no dial tone detected. Assuming that all of the handsets are in Standby and any other phones are connected to that line are also on their hooks, then you need to determine why the base isn't getting a dial tone. This can be an inside or outside wiring problem.

I like to use an old wired telephone for testing since power isn't required to use the phone. You also need another RJ-11 telephone wire. Try connecting a new RJ-11 wire between the KX-TGA131 base and the phone jack. If there is a dial tone with the new cable, you had a bad cable. If not, try the alternate phone. If the test phone has a dial tone, then the KX-TGA131 has failed or has a power problem. If the phone is under warranty, contact Panasonic.

If neither phone has a dial tone, take your test phone to another jack connected to the same phone line (number), if available. If you have a dial tone here, then the problem is in the first jack or the wiring to the jack. You can try to repair the jack yourself. Remove the cover plate and look at the jack. If any wires are loose, reconnect them to their appropriate location. See http://www.lanshack.com/wire_phone_jack.aspx for the usual patterns. There are two types of telephone jacks, keystone and screw terminals. For the keystone type, you need a punch-down tool (available at many hardware stores in the electrical section) to put the wires back in place. Do not strip the individual conductors before using the punch down tool. For screw terminals, strip the wire before securing it under the screw.

If you do not have another jack or there is no dial tone at the second jack, find the incoming telephone service box. Open the box and check the wiring. If you find an RJ-11 jack, plug in your test phone and listen for a dial tone. If there is a dial tone, you have a wiring problem. Check the jacks as above. You may want to have someone else check the wiring in the walls if there are no broken/loose wires in the jacks. Your telephone company will usually offer the service for a fee.

If you can't test the phone line at the service box or there is no dial tone at the service box, contact your telephone company. They will test the service box and should repair outside issues for free. (Some providers are trying to avoid copper repairs.)

If you have DSL, you may need to check the line filter. This filter can disrupt the dial tone when it fails. If the filter is in the interior, you are responsible for the replacement. In my service area, the DSL filter was in the service box so my telephone company repaired it.

I hope this helps.

Cindy Wells
(I've had no line issues several times. Sometimes, it was the result of a contractor cutting through underground lines. With copper wire, rodents sometimes damaged those underground wires. Once it was simply an issue of a contractor who'd left one wire loose after upgrading the service.)
0helpful
1answer

CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"

The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells
0helpful
1answer

My motorola Model K704B is saying "no line in what can I do to fix it

The "No Line" message means that the base of the cordless phone either doesn't have power, the line is damaged or that the handset/base are not communicating properly. To diagnose the problem, first check that the base AC cord is connected to a good outlet. You may want to unplug the cord from both the phone and the wall outlet and then plug it in again. (I've seen a case where someone turned off a surge protector and forgot to turn it back on; without power, the cordless phone won't work.)

To check if the problem is the phone line, I like to use an old corded telephone. Plug the backup phone in and check for a dial tone. If there is no dial tone, try a new RJ-11 cord. If there is still no dial tone, try the test phone at another jack. If you can, find the box where your telephone line service comes in. Open the box and look to see if there is an RJ-11 jack. If that jack is present, try using the test phone and listen for the dial tone. If there is no dial tone at the service box, contact your phone company. They should fix this problem for free. (It's possible that rodents have damaged the phone line outside of your home.) If the box doesn't have an RJ-11 jack, you'll need the phone company to test the service and repair it if needed.

If there is a dial tone at the service jack, then you have an inside problem. If there was no dial tone at only the first jack, you can check the jack itself. Unscrew the face plate and look at the back of the unit. There are two types of connections. If you have the screw terminals, look for a disconnected wire. Strip a new section of wire and secure it under the correct screw on the face plate. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wiring pattern. If the jack uses a keystone, you'll need a punch-down tool that is available in many hardware stores in the electrical wiring section. Do not strip the conductor; just push it down into the correct slot of the keystone. If the problem is not at the jack, you'll need to check all of the wiring from the service box for damage. Your telephone company will do this for a fee.

If the test phone had a dial tone at all of the telephone jacks, then the problem is with the cordless handset and the base. One of the two units is not communicating correctly (transmit/receive). If your cordless phone is still under warranty, contact Motorola. If only one handset can be used with the base, replace the phone. If your cordless phone can pair multiple handsets with the base and only one handset is giving the "no line" message, replace the handset.

I hope this helps.

Cindy Wells
0helpful
1answer

When using phone I cannot call out , it gives me a fast dial tone , but I can get incoming calls

Does the fast dial tone persist, or do you get a regular dial tone after a couple of seconds? If the latter, then you have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
0helpful
1answer

Lost phone manual, uniden d2997

I have a standard trouble-shooting routine for cordless phones. 1) Remove the battery from the handset (from all handsets for a multi-handset version). Then unplug the power cord from the base and wall outlet and also remove the telephone cord. Wait a few minutes and then reconnect the power and phone line cords. Reconnect the battery (ies) for the handsets. Make sure this connection is tight. Then make sure that the battery is fully charged (15 hours before first use) and register the handsets if needed. This is done by putting each handset onto the base in order for the D2997. Wait about 30 seconds for each one until you see the Handset Registered message. Make sure that you are within range of the base.

Next try a different telephone (RJ-11) phone cord between the base and the wall jack. Also check if the power adapter for the base is warm. For the next set of tests, I like to use an old corded telephone. Using a different phone, check if you get dial tone at the jack. If there is a dial tone, then the problem is with the Uniden phone. If the above trouble-shooting didn't help, then contact Uniden. These phones aren't meant to be user serviced.

If you do not have a normal dial tone, try another jack on the same telephone line. If there is dial tone at another jack, then you have a problem with the first jack. Otherwise find where your telephone service comes in. If you have a fairly new service, you'll find an RJ-11 jack. Plug your test phone into the jack and test for dial tone. If you have no dial tone or can't test your line, call your phone company. They will fix any outside problem for free. If it is an inside wiring problem, look at the visible wiring and determine if the wires are damaged. Open the jack (if only one is bad) and check for loose wires. There are two types of jacks. One secures the terminal wires with screws and the other uses a punch-down jack. For the screw type, strip additional insulation from the conductors, if needed, and then reconnect them. For the punch-down type, you will need the punch-down tool. It is available at many hardware stores in the wiring section. Use this diagram to check your jack wiring: http://www.lanshack.com/wire_phone_jack.aspx . If you can't see an obvious problem with the wiring, you may want a professional to deal with the wiring in the wall. Your telephone company will do this for a fee.
Uniden has the manuals for their DECT phones on their site: http://www.uniden.com/bin/venda?ex=co_disp-view&bsref=uniden&scat=dectphones_mnl . The manual for the D2997 is available here: http://www.uniden.com/content/ebiz/uniden/resources/ownersmanuals/D2997om.pdf .

I hope this helps.

Cindy Wells
1helpful
1answer

HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????

The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.
3helpful
1answer

How do I turn off message waiting indicator light

The VMWI led will stay lit if you have voice mail service from your telephone service provider. A lot of providers will also give a broken or stutter dial tone when you first go off hook as an indication of messages waiting. If you hear a stutter dial tone when you first go off hook, you will need to contact your telephone service provider. If not, you can try a simple reset on the base unit, just unplug it from teh AC adapter for about 5 minutes and then plug it back in.
Not finding what you are looking for?
Lands Phones Logo

Related Topics:

224 views

Ask a Question

Usually answered in minutes!

Top Lands Phones Experts

Cindy Wells

Level 3 Expert

6281 Answers

k24674

Level 3 Expert

8092 Answers

Brad Brown

Level 3 Expert

18693 Answers

Are you a Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...