Hello,
If your windows operating system and microsoft office application program are license to microsoft you need not need to purchase that said application, because that is the bug of their program and needs only updates, else if the this not encountered before and you have all the installer of this said application program. you have to unistall the program and reinstall it again after restarting the system.
if this not work, maybe you need to scan your system for viruses: you can scan online here: http://www.precisesecurity.com/antivirus/online-scan.htm
else if all this not work, you need to reformat and reinstall again the operating system and all drivers and the application program.
PS: pls do not rate me if my solution not solve the issue and you need more further information. but if is invaluable solution rate me fixya.
melnavz
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