Question about Intel SS4000-E (SS4000ENA)

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Can't Access Public Shares via NFS

I have creatred an NFS User in the nas.I tried 2 different NFS clients (Microsoft SFU and DiskAccess) to connect with no success.
I can see the public share thru the NFS Network ,i can mount it BUT when i try to open it (access it) i get ACCESS IS DENIED.
I opened a case with Intel,but at this point they are still asking alot of typical and irrelavant questions,maybe ,at some point,they will ask me the name of my dog too :))
Any help is mostly welcomed

Posted by spetrid on

  • frontosa May 30, 2008

    yup same problem, try to access shared folders and reports access denied. how do i fix this thing ??

  • Anonymous May 30, 2008

    I have exactly the same problem. I even tried Rebuilding (Configured to raid 5). Tried firmware flashing with same firmware. Tried almost everything. Except Upgrading Firmware to 1.4, cause it says it will destroy the data. Called Intel, they said I must send it to them to recover. Now why is there a Recovery CD that does not work?



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You can mount the shares something like this:

mount -t cifs -o username=backup,password=YoUrPaSS // /mnt/nas/projects/

...where is IP of SS4000-E and /projects is the shares folder
and /mnt/nas/projects/ is folder you have created on your Linux box

Hope this helps
Best Regards

Posted on Oct 28, 2008



Hello, I have the same problem. Any idea?

Posted on Aug 01, 2008


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How may I scan to FTP

FTP Scanning Configuration
FTP scanning is a process where the copier communicates to a small program (Scanner File
Utility - SFU) on your workstation. The Utility 'catches' the incoming file and saves it to the
specified folder.
Pros: Installation is somewhat simpler than SMB scanning. Changes in user settings or
passwords don't affect ability to scan.
Cons: SFU software must be installed and running in order to scan. The SFU must be listed
as an exception in the Windows Firewall or 3rd party security software (such as Norton).
[Note: You will need to have 'administrative rights' on your computer to accomplish many of the tasks outlined. If
you are not comfortable making technical changes to your computer -changing firewall settings, etc. - you
should seek assistance. Not every mouse-click is specified in these instructions, since settings locations and
nomenclature vary from system to system.]
1. Gather network data for your computer.
A. Open a command prompt window.
1. XP: Start, run, type 'cmd', OK
2. Vista/Win7: Start, type 'cmd', <Enter>
B. In the black command prompt window type 'ipconfig /all' <Enter>
C. Use displayed information to fill in the first section on the Worksheet (you will need
to scroll back to the top to find some of it).
2. Create folder for Scans
A. Decide where this folder should be located (must be on a local hard drive on the
machine you're working on, not a 'mapped' network location -i.e. not the Z: drive or similar.) We
often keep it simple, creating a new folder called 'Scans' in the root directory of C:
B. Create a desktop shortcut for new folder: R-click on folder, Send-to, Desktop
3. Install the Scanner File Utility (SFU)
A. If you haven't yet downloaded the SFU, it can be found at:
B. Run 'Setup'.
1. We advise that you don't change any of the defaults. Click "Next" or "Yes" to
everything. Then "Finish" at the end.
C. Start and Configure the SFU
1. Go to Start, Programs, Scanner User Software, Scanner File Utility (this
will start the SFU. A new icon will be in the 'System Tray' at lower right corner of screen.)2. This icon resembles a flatbed scanner, but should have a purplish-pink circle
and slash around it, indicating that the program is currently 'stopped'.
3. Right-click on the icon, and choose "Configuration".
4. Chose Setup.
5. Check the "Reception Notice" box.
6. Change the "Hard Disk Warning" from 80% to 95%.
7. Select "New" to create a destination.
A. In the "No." field, type 001.
B. In "Folder" click the "..." button and browse to select the 'Scans'
folders you created in Step 2.
C. In "System Connection Program" choose "PDF Keyword Embedder".
D. Click OK.
E. [Note: if you want more than one destination/folder for scans on your
computer (e.g. 'Clients A-M', 'Clients N-Z', 'Bookkeeping') create more
desitingations: 002, 003, etc. Each pointing to a different folder.]
8. Click OK to close the Setup window.
9. Click OK to close the SFU window.
10. Right-click on the SFU tray icon and select START. The circle and slash
should go away.
4. Make the SFU an 'exception' in the firewall.
A. You need to know if your computer is using Windows Firewall or a 3rd party
firewall or no firewall. If no firewall is enabled, go to Step 5.
B. Windows Firewall:
1. XP: go to the Control Panel and either click on "Windows Firewall" or go to
the Security Center and find it there. Go to Exceptions and add the SFU.
2. Vista/Win7: Press Start, type "Windows Firewall", look above and select
"Windows Firewall" (not "Windows Firewall with Advanced Security"). Allow a
program through the firewall . . . add the SFU.
C. For 3rd party software consult the instructions or help feature of that program.
When you attempt to use the SFU, some security software provides an automatic
pop-up, asking if it should allow either "Scanner File Utility" or "NsCatCom.exe" to
access the internet. If this happens, choose "Allow".
5. Identify the copier IP address.
A. Go to the copier, press the 'Counter' button, Print Status Page, Yes.
B. The IP Address is found in the left column in the 'Network' section under IPv4.
C. Note it on the worksheet. (might be a number like
6. Go to the 'Kyocera Command Center' (the web interface).
A. Open a browser, like you want to surf the net (e.g. IE, Firefox, Chrome)
B. At the top address bar, where you would type '', erase
everything and type the copier IP address, <Enter>.
1. If you see a 'Basic' tab along the upper portion of the screen, no password is
2. If there is only a 'Start' tab, but no 'Basic', 'Printer', 'Scanner', etc., then click
on 'Login'. The Password on most machines is 'admin00'. The newest
machines have a login of Admin and p/w of Admin.7. Add a new Contact in Address Book.
A. If there is a 'Settings' option in the left column, choose it. Then select Basic tab,
Address Book, Contacts, Add Contact.
1. At the very top enter the name for the user (e.g. George, Judy, Accounting, Server)
2. In the FTP section there are 2 fields that need to be filled in (don't change port
a. 'Host Name' can be filled in either with your computer's Host Name or
the IP Address. If DHCP is enabled on your computer, you may want to
try the Host Name first (IP address might change, but the Host Name does not).
But for some computers on some networks, the Host Name will
inexplicably fail to resolve.
b. The 'Path' is "001" as entered in Step 3-C-7 above. (If you made more than
one scan destination/folder, create a new 'Contact' for each one.)
c. 'Login User Name' or 'Password' do not need to be changed.
3. At the bottom click on Submit.
8. Confirm network settings in copy machine.
A. While still in the Kyocera Command Center go to the Advanced tab, TCP/IP,
B. Confirm that 3 values match the information on the Worksheet: Default Gateway,
DNS Server Primary, DNS Server Secondary (if applicable). If not, change them to
match the numbers on the worksheet.
C. If you made changes, go to bottom of page: Submit, OK.
D. Go to copy machine. Turn off at power button on panel, then flip main power
switch on side of machine. Wait 10 seconds. Turn back on.
9. Create One-Touch key.
A. [Note: The One-Touch keys that show up in the bottom of the first screen in Send
mode don't contain any information themselves, the only provide a short cut to
contacts already input in Address book.]
B. Go to copy machine. Press 'Send' key, on touch panel select 'Address Book',
'Register/Edit Address Book', 'One Touch Key'
C. Press to highlight the key (button) you want to assign, 'Register/Edit', select
name to assign to that key, OK, Close, Close, OK.
10. Perform a test scan.
A. Place a document in the feeder.
B. Select the One-Touch key you just created.
C. Press the green 'Start' button.
1. If the 'new image' notification pops up on your screen, give yourself a
Gold Star. It seldom works perfectly on the first attempt. You are done.
2. If there is an error, look on the touch panel and note the 4-digit error
code. (It won't appear on the printed error page.)
a. 1101 or 2101 is a problem with Host Name or IP address.
b. 1102 or 2102 is a problem with the SFU or firewall.
c. 1103 or 2103 is a problem finding or writing to the folder settings.

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