Hello, I think I can help you.
The owners manual is available from the sony site. Just click on the link below.
Then click on operating instructions to download a PDF of the manual.
The remote is available from Sony at this link.
I hope that I have provided the correct information that will assist you in the resolution of this issue. If you have any questions, please post back with a comment to this thread.
If I have helped you with your question and/or solved the problem, please take just a moment to rate this post. Thank you!
I try to provide the best FixYa