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while it is off slide down the power thing while holding play and resseting it with a safety pin, paperclip, staple, etc., this should bring you to the zen format screen thing, select "clean up" this should fix the problem and still save all of your files, if this doesn't work try the other options from the zen format screen.
http://www.youtube.com/watch?v=a8g0sh7pc54 1. Fully charge the unit 2. Get a song to play 3. Lock the device 4. Wait for black screen and leave it like that for 20 seconds 5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position) 6. Release the play/pause button