Question about HP Photosmart 3210 Printer

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HP All-in-One 3210 Carriage Jam

I have tried everything.  Then while clearing the carriage a little plastic strip popped off.  Is it worth repairing or should I e-cycle it? Mr. M

Posted by shawno68 on

  • shawno68 Apr 10, 2008

    Thanks for the help.  I was afraid of the answer, but it's better than having a dormant hulk of plastic in my office.

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  • 58 Answers

E cycle for sure ... unless the little plastic part was off tha cartridge

Posted on Apr 10, 2008

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Hp 8180 says carriage jam but there is nothing in there and makes a loud grinding sound..

Look at the thin plastic strip when you open the printer. It may have an ink smudge on it. Use a cloth dampened with water and GENTLY wipe both sided of that strip, moving the cartridge holder across and wiping the entire strip. Then try again. That strip has little lines on it which signal the electronics where the carriage is. If any ink gets on it, the carriage can't count the lines and a jam will occur.
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Inside your printer the ink cartridges ride in the carriage. If you look closely, there is a plastic strip just behind the carriage with closely spaced little lines on it. If the strip gets dirty with dust or ink, you may get that error. Gently clean the entire strip with a rag moistened with water. be sure the entire strip is clean. Move the carriage back and forth to get at all of it. Then see if that doesn't work.
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Carriage jam usually comes from ink on the clear encoder strip that runs across behind the carriage. You need a damp Q-tip to clean from one end to the other, The other thing, on the HP is the cleaning station on the right gets gummed up with old ink and won't go toward the back fully, stopping the carriage.
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Please go through the web link given below and follow the instructions to clear the paper jam without damaging your printer.

bc://bt/QUEvVGVybWluYXRvciBTYWx2YXRpb24gMjAwOSBDQU0gWFZJRC1GRUFSLzg4OTg5NDI5OC8zMzQ2MmI4YTEyZDQ4MzIxNDVmOWVkNGQwNTFiZjBjM2ZkNmFiMzZhL1pa

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I keep getting an error message on my printer for a CARRIAGE JAM. THe message says to open door, clear carriage jam and press OK to continue. I've followed the HP steps and no luck. Can anyone help?

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If you have verified that there is no obstruction, nothing preventing the carriage from moving, then most likely fault is dirt, ink smudge or bits of paper on the encoder strip. The encoder strip would be the narrow long plastic strip with barcode like markings. These has to be clear in between markings as they serve as guide for the carriage to tell the printer where the print head is. Cleaning could be done with a soft cotton cloth that leaves no lint.

Good luck and thank you for using FixYa.
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Your carriage or the mylar strip that tells the carriage where it is in relation to the printer are either dirty or damaged. They are most likely dirty.

With the macine powered off and your carriage out of the cleaning bay, you can slide the carriage from side to side to see if it is hitting something.If it is sticking you can take a clean lint free cloth and wipe down the metal bar that the carriage slides along this will most likely fix your problem. Make sure to power your machine back on after you are done or else your cartridges can dry out.

If this doesnt fix your problem you can try to clean the mylar strip with a damp lint free cloth. The mylar strip is in the backof the machine. If you look through the door opening you should see a thin plastic strip. Very gently clean that and see if your problem gets better. Be very careful not to pull out or break that strip.
If none of this fixes it you should bring it to a authorized HP repairer.
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