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You can contact Kenneth Cole in the address below:
Kenneth Cole Geneva Watch Co Inc 47-50 33rd Long Island City, NY 11101 Phone: (718) 729-8600 Fax: (718) 729-8761
They will direct you to their parts department.
A local watchmaker can do it. If he doesn't have a crystal in stock that fits, he can order it for you. It usually does not have to go to the factory. If it's just scratched - even badly - it can possibly be polished to an acceptable finish.
I live in Australia and have dealted with watches for the past 2 years as a watchmaker's assistant.
Are you able to give me a model number as the stock number you have given above I am unable to see what kind of watch it is.
Generally YES glasses are able to be replaced. Mineral crystal glasses are the usual ones, but it depends on the type of case the watch has. If the case is unsual it may have to be ordered directly from Kenneth cole. If it's standard and round (and not domed in the middle) you can get a generic glass put in.
Is the glass smashed? If so it's adviseable to take it to a watchmaker, as small shards of glass may of gotten into the movement which will effect it's effectiveness later on in life.
www.genevawatchgroup.com will come up on google, I got it to come up today, 20 Nov. '07 and clicking on the first heading that came up, "geneva Watch Groiup" I got on and was able to print out a repair service sheet for Kenneth Cole