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You didn't list the model number so my help is limited...if the fan isn't working it very well might be defective, the wiring might have a break, or the main control board could be bad. In a case such as this, if anything is wrong with a *brand new appliance* call the store and talk to them about a replacement! Most stores will have a grace period that will allow you to return the item and get another one--check the store policy.
This fault is a communication error at the appliance manager, could be a loose wire or a bad display transformer, either way you will need a certified technician to fix this issue, there is no simple plug and go issue to resolve. I personally found the problem to be the transformer not send voltage to the appliance manager. This is solvable but needs someone who understand electronics to correct this issue.
F6 E0 Oven user interface -
E6 Oven appliance manager
1 (upper, single) - lost
This is directly from the tech sheet of your oven and directly from the factory web site.
Assume you have lifted the door off the oven.
You may have to dismantle the door to replace the hinges.
Take a hinge to an electrical appliance parts supplier to get new ones or ask stockist of this brand.
The issue with these displays is they can lose their intensity over time, but also it can be contributed to the main control...specifically the transformer on the "C" series ovens, hence the only remedy is to replace the control/display kit.
I'd first suggest checking the main control if you feel you are capable, this is how...
1) Turn the breaker or power supply to the oven off while servicing...saferty first ( though you will need power to check the transformer, this is where an experienced tech may be necessary, you'll need to decide )
2) locate the control board behind the display ( this will require either moving the front panel or the top panel behind the display...in the plenum )
Then identify the PCB/control board...
The large arrow identifies the main control, the small arrow is the transformer location on the board
3) Remove the control or place it at a vantage point you can perform the following voltage checks, this is where some experience or electrical knowledge comes in handy...
If the values listed in the test chart all are o.k. then you need a display only...if not you'll need the control board. ( Before you ask, I don't know of any transformer supplier...but then you're gambling nothing else is defective on the control anyway, not worth it in my opinion, that's your call )
Now to answer your question about availability though, one can find these "display's" at "repairclinic.com" for around $225USD and includes what I've attached here...
The "PCB" or control as it is referred to as well is also available at said location for around $175USD, it will include this...
Hope this helps move you forward. Let me know if I can assist you further and good luck.
Common Problem, design defect allows moisture or corrosion on terminals, to cause this problem. Two ways of repairing this. 1: Plug probe in, hang probe out the door, input 160 degree probe temp, turn convection bake to 450 degrees and let it bake for a while. Turn unit off, unplug probe and test to see if the problem is resolved. If it is moisture, the high heat bakes out the moisture and resolves the issue. We have also had some luck with a hair dryer blowing on the probe receptacle to dry out the receptacle. 2: You can pull the entire unit out of the wal with the power off at the circuit breaker, remove the backing panel, and disconnect the wiring to the probe. Some units you have to remove a side panel instead. You won't be able to use the probe in the future if you do this, and you do have to insulate the wires terminals or plug. As always, if you don't know what you are doing with electricity, call a technician to do this repair, it is better to be safe. Also as an aside, I work on all brands of ovens and we find that the Kitchen Aid models have the fewest repairs and the greatest reliability, everybody has design defects and most of the other brands have deliberately built in these defects for faster replacement. The only advice on the Kitchen Aid units that I recommend is that when you do replace it that you buy a separate oven and seperate microwave oven. Most microwave ovens are only lasting 8 to 15 years before major repairs, yet the ovens last 30 to 40 years. Good Luck, Appliance Specialists
I have a 2yo Kitchenaid oven, and my advice is first, don't use convection for cakes or pizza. Use the thermal oven. For pizza preheat to 500 degrees, then put the pizza on the lowest rack, and bake for 7-8 minutes.This way the bottom browns, and the top doesn't get broiled from the top element coming on during the bake cycle.
As for cakes, again place them on the low rack so that they get bottom heat. I keep my eye on the oven and when the broil element comes on I stick a piece of foil over the cake until it goes off. Otherwise it will set the top and the cake won't rise as much. Even doing that cakes don't rise as much as they did in my old oven, and they brown too much on top.
The convection oven does a good job of cookies, and the broil mode is okay.
I wish I hadn't bought this oven, but I didn't know about the upper (broil) element coming on during the bake cycle until I'd had it for awhile, and it was too late to return it.
If anyone's shopping for an oven, ask questions, and don't get one that maintains the oven temperature by activating the broil element when baking.