Question about NorStar BCM-T7208 Corded Phone

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M7208 I have just put a refurbished phone on an existing extension, however when I attempt to retrieve that extension it states "not in service". We also have three other extensions on my switchboard showing available but again when I attempt to give that phone that extension, the same message occurs. The display also does not show the date and time completely it is like a watch that has run out of battery or water in it. Thanks

Posted by Sue Johnson on

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Dear Sue Johnson

Right, well immediately you have given me a symptom of a fault with the LCD (Liquid Crystal Diode display), and my guess is that if the display is not liquid induced or that it is not broken, then the only thing left to rule rule out is power failure to that part of the circuitry. Now i would have tothoroughly investigate why this happened before i could pinpoint exactly what the fault is, but a good guess would be either bad refurbishment, or liquid induction/ ingression previously has damaged components.

Now about the extension problem, I wouldstart off by stating that the refurbed portion of the system may have malfunctioned again or even elsewhere on the device, which may or may not have been directly caused by refurbishing involvement.

Im guessing that either your switchboard controller is faulty, or possibly a fault somewhere in the switching equipment that is in direct relation to data transfer over the RJ45 connectors (standard phone/ network cable type connection)

Your best bet is to remove all of the phones on the extension/ switchboard and then install them one-by-one and see what errors are thrown up, the ones that cause you a problem and then tackle the switchboard with the direct fault.

If all of this is to do with the phone (s) and not the switchboard, then i would say, remove the phones, replace them with a similar type and then notify someone like myself who may be able to advice you on your next best course of action. But if yor phone network is that valuable, then i strongly suggest selling the broken phones for spares / repairs and using the money to at least cover part of the cost of purchasing new ones of the same make and model as the ones on the rest of your local system.

The same will obviously apply to the switchboard, unless there are user servicable components inside, or you are particularly handy with electronics, comms technology and a soldering iron.

In the mean time, I wish you all of the best luck, and I hope to hear more about this situation soon, I also look forward to helping you the best i can with regards to this matter.

Yours sincerely

oz

P.S.,

Im logged on here 24hrs 7/365 days year now, so if you need advice, then im only a click and a few questions/ comments away

Posted on Apr 10, 2008

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