Text printing now slightly larger than it used to be
Monarch 9855. I've been printing with it for over a year, but a couple of weeks ago it 'suddenly' started printing the text a little larger than it used to be. Some of my labels now have text overlapping, but it's like there's a white box around the lower print which overlaps onto the upper.
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Re: Text printing now slightly larger than it used to be
Since the printer is only doing what it is told to do, it is my opionion that the data in the stream that goes to the printer has changed slightly.
Not knowing if you use 3rd party software to produce your labels, or if you manually write your code, take a look at the reference manual for programming if it is the latter and look for the opaque setting for that type and line of text. If you use a 3rd party app, you may need to contact them about the same type of setting.
This opaque type setting should allow the space around your characters to overlap without creating that box effect. Kind of like a gif with a transparent background.
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If the printer display just shows Ready, but doesn't print, there could be a few things wrong.
1 - no data is going to the printer 2 - data is going to the printer, but it is not the printer's native language 3 - cable connectivity issues 4 - wrong cable is being used 5 - if wireless, data is not going to the correct IP
If using a 3rd party application, make sure that you've chosen the correct Monarch printer, as well as printing to the correct port. Sometime people print to LPT instead of Serial, as an example.
If using 3rd party drivers, make sure of the same thing.
To see if the printer actually works, press both of the arrows on the display, at the same time, after the printer is at the ready screen. As long as have the printer configured correctly (ribbon, supply type, etc.), the printer should print out a couple of labels.
Perform an internal diagnostics test print. I believe you can press both of the arrow buttons at the same time, and it should print out what's in the printer and how its configured. There you should find the firmware version.
If you create the data file in notepad, you're doing one step too many.
If I print the word HELLO in Notepad or Word, and then send it through the ncielabel drivers, you should get a label with the word Hello.
If I create the datastream with the printer's native language, you'll get all of the raw data because the driver is trying to print exactly what is on your notepad or Word page.
If you want to send raw data to the printer, you do not need to use a driver. Send the data to the IP Address or the Com port in question.
Avery Dennison, the folks that own Monarch/Paxar, have a utility that will allow you to send your notepad file either tcp/ip or through a com port. Go to: http://www.monarch.averydennison.com/support/servdocuments/Software/Toolbox/TBX1D.exe
If you're unable to figure out how to use the Help section to help you send the file through tcp, call 1-800-543-6650, option 7 for their tech support. This number and option is valid as of June, 2010.
Your software wouldn't care whether it's a 9835 or a 9855. It can't even tell the difference. Are your supply settings and communications settings the same for both printers? Any error messages on the display when you print?
the problem is your printhead is bad . do a print test by presing both arrow buttons at tah esame time for two seconds, look fo rthe line that reads bad dots. if the value i sgreater than 000 yu have a bad printhead