Question about Monarch 9855 Thermal Printer

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Text printing now slightly larger than it used to be

Monarch 9855. I've been printing with it for over a year, but a couple of weeks ago it 'suddenly' started printing the text a little larger than it used to be. Some of my labels now have text overlapping, but it's like there's a white box around the lower print which overlaps onto the upper.

Posted by Russ Moore on

  • Russ Moore May 23, 2008

    Thanks for the input. One thing I didn't mention was that I can print a label on another same-model printer (all our printers are networked), and it prints correctly. So there is a difference in the printers - but that doesn't mean the data isn't wrong, too. Good tip about the opaque setting - we'll look at that.

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1 Answer

Martin C

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Since the printer is only doing what it is told to do, it is my opionion that the data in the stream that goes to the printer has changed slightly.

Not knowing if you use 3rd party software to produce your labels, or if you manually write your code, take a look at the reference manual for programming if it is the latter and look for the opaque setting for that type and line of text. If you use a 3rd party app, you may need to contact them about the same type of setting.

This opaque type setting should allow the space around your characters to overlap without creating that box effect. Kind of like a gif with a transparent background.

Good luck

Posted on May 23, 2008

  • Martin C May 23, 2008

    Since the printers are stupid machines waiting at the end of a pipe to parse data, the printer isn't at fault. Though... it is possible that if the data changed, and one printer prints the same where another does not, the fonts may be slightly different.

    I know that you could choose a font in both printers, and they look different. This can't happen automatically, but aside of your data changing, the printer could have been sent in for service and had firmware upgraded. Sometimes those firmware upgrades change things like fonts. They don't change them on purpose, and could even change a font because of licensing issues, forcing you to make slight changes to your software to accommodate the new font.

    ... and as you would guess, the company doesn't know who's using which font, so it would be hard for them to say to everyone that a font changed because of licensing issues.


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