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Its a software problem. You will have to reset the software. To do this you will need Blackberry Desktop Manager and your specific model (7100i) phone software which you should be able to download from your carriers web site. Once you download and install these two things, simply connect the phone to the computer, open desktop manager, click on application loader and update the unit.
After looking through the phones, there many possibilities, wow quite a
few. It does not have any recommendations on headsets. The headset is
only as good as the the quality you are purchasing. If your phone drops
calls it won't be from the bluetooth device. Below is a link to the Explorer Series 300 User's Guide, which may help you.