Thanks for responding to my bose companion 5 problems. I already called Bose Germany for help. Response: "something seems to be broken, please send the device to us and we will check it". That was around three weeks ago and I sent it immediately but there´s still no report from them. I will try again tomorrow and let you know what they say. Thanks again
Have had Bose companion 5s for about three years. The external volume deveice in not active. If I unplug it, the sound goes dead. The indicator light is stuck on green and is very dim.. The touch feature does not respond nor does the volume. Sound is set very low an barely audible. Can I get replacement external volume control or is the problem inside the base unit itself? Any help out there with a similar problem.
Thanks JT
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Problem solved: Bose replaced the non-working Companion 5 with a brandnew European 230V device within their warranty at no cost. They didn´t tell me what the problem was with the US device being run with the converter. Thanks for your assistance and help. Martin
Please let me know what you've found out. Thanks
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