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Messagesignalsthat therightcartridgeis notcorrectly recognized. Mayhaveseveral causes: 1.Cartridgemodeliswrong(notaLexmarkcolorcartridge33or35).Inthiscaseonemustreplace the cartridgewiththe printer. 2.You usethe correctcartridgebut it is notrecognizedcorrectly.Trytoclean thecontactson thecartridgeandtheprinter withasofttowelorcloth. 3.Ifafteryou have cleaned thecontactsyou received the samemessage meansthat thecartridgeis defectiveandmustreplace itwitha new one.
that can be happened with some problem of cartridge or cartridge holder. if you can check the printer with your older empty cartridge, and you can see the different error message with that , it says your printer is OK. and have some problem with your cartridge.and need to replace it.
if you can see same message with your old and empty cartridge, you can clean both of cartridge the connecting pads ( in printer cartridge holder and back side of the cartridge ) using by IPA and check again. if had corrosion or some ink swallowed problem , can be clean with that.
after that if you got same result, you need to check your cartridge with another printer or your printer with another good cartridge.
If you receive an error message that tells you that you have an
unsupported cartridge, then you need to remove the cartridge. After
installing the appropriate type of ink cartridge you should no longer
receive the error message and you can then perform a print test. Instruction on how avoid unsupprted cartridge message.
Lift up the scanner unit (with the power
on). The printer cartridge carrier will move to the top of the printer
into the loading position.
down on the lever above the cartridge and then raise the cartridge lid.
Remove the cartridge and make sure the cartridge supports no more than
four colors (cyan, yellow, magenta and black) and a speed of 22 parts
the compatible ink cartridge into the carrier and then lower the
cartridge lid. Close the scanner unit, then make sure plain white paper
is inserted into the paper loader.
the "OK" button on the control panel and the unsupported cartridge
message should be gone. Press the "Select" button and a test alignment
page will print.
Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized
What you will see When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel. Affected printers This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites. Explanation The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message. Solution Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.
Cartridge compatibility chart
NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
ItemPrinter#2 Color Cartridge#3 Mono Cartridge#31 Photo Cartridge
-try the old cartridge or a new cartridge and check if you will get the same message
-if you have the same error message it is a problem with the printer; if you the error disappears it is a problem with the cartridge; contact your manufacturer for a replacement cartridge