Question about HP OfficeJet G55 All-In-One InkJet Printer

2 Answers

Feeder jam when i try to use document imaging i get a message that there is a feeder jam even though there is no jam

Posted by bobgk on

  • Anonymous Jul 23, 2008

    paper jam error message

  • Anonymous Sep 06, 2008

    Paper Jam with no paper. Anyone found a fix?

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2 Answers

Anonymous

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    An expert who has achieved level 1.

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  • 1 Answer

I had the same problem and was almost about to go buy a new printer, when I noticed there is a rear access door behind the printer and a piece of plastic was stuck way in the back behind the rollers. somehow this piece had been accidently fed in through the front and caused the jam.

this page shows how to open the door:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02031&lc=en&cc=us&product=57742&dlc=en

good luck.

Posted on Sep 06, 2008

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Anonymous

I did not receive the instructions to install my fax that came with my new hp office jet 5610 all-in-one. thank you Diane Snider

[email protected]

Posted on Apr 10, 2008

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We keep getting the message that the document feeder is jammed but there is nothing in there and as soon as you put even one piece of paper in the error message pops up. Is there an easy fix?

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Cannot clear error message "Document

Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.
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Most likely one of the jam sensors was knocked out of its clip. You would have to take the document feeder off and apart to find and reseat it.
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It might be the tray Feeder not placed properly or the printer needs a service if not done in the last six months. Contact to your nearby Repair shop and Service centre.

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There are a couple of sensor flags in side the machine and also the document feeder area. Little black levers that flip and trip a sensor. Make sure they are all moving freely. There is one or two in the doc feed area. One inside the paper feed area. One or two in the ribbon area.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

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