Printer Problem I have a problem. I printed a couple of things on my printer, and had no issues. I went to print something yesterday, and I get a message that says "remove and check the cartridge" on the printer screen. I have no idea what that means. I opened it up, pulled out the ink cartridges, and put them back in, but it still says the same thing. I unplugged the printer and let it sit for almost 2 hours, and it still says the same thing. Any one know what this means?

Dear chelleclay

Righteo then, now we are dealing with a rogue printer, this is not a problem as your fault here either lays within the printer cartridge itself, or possibly the ink resevoir guage. (the device that tells the printer how full the cartridge is). but before we establish the need for new printer cartridges or components, we first try to asertain whether there is a fault elsewhere within the system.

The most likely cause for indirect printer related faults (ones not directly associated with a printer) more often are not largely due to operating system instability. If your operating system has gone waffty (gone wrong/ corrupt) then you may need to reinstall a portion/ entire parts of operating system (O/S). This remains true for printer drivers, as these can corrupt from time-to-time and this can often be more likely if you have a virus/ malware attack laying hidden somewhere in the system32 area. (viruses that write themselves to a core root windows directory where drivers could be located).

In order for us to asertain this fault, we can try re-installing printer drivers but only AFTER you have performed anti warez scans (viruses, rootkits, trojans, worms, malware, spyware and other intrusions). and then re-boot the system after healing any viruses.

should this not have worked, then you can try to backup all of your entire documents and music/ files you want to keep, then format your computer's internal hard disk and re-install the operating system, then reload your device drivers.

It is probably advisable to logon to the website of your printer manufacturer/ vendor and download the latest software update for both your printer, and computer/ server/ laptop.

It is likely that this would have resolved your fault, so if you require any assistance with how to format and re-install your computer operating system, then please do respond to me and i will be glad to help.

However if this has not worked, then there possibly could be a fault with your printers' inbuilt software which is actually embedded within the printer itself for control purpose, and rectifying this will require a knowledge of IC logic programming (Integrated Circuit) and this extensive knowledge is really best left to people in the know. Testing for these faults are not cost effective, and therefore its easier to either change brand of printer and dispose of the faulty one under the WEEE directive. Or you can sell it to somebody who desires it for spares/ repairs on a site like ebay.

And the last parts to rectifying your fault is to change the printer carts themselves, The reason for tackling faults like this last is because of sheer cost. It is cheaper to re-install an O/S and drivers than it is for replacement carts. As even replacing the carts is no guarrantee of sucess, its best to spend money on these last, as if the printer is deemed condemned/ deceased, then you may have saved the hassle of buying something that was totally un-necessary. (companies are not likely to refund your money after the printer carts have been removed from packaging unless they themselves are effective)

I hope that this information has helped, and please do not hesitate to respond to this transmission at anytime. I am usually available 24hrs a day 7/365 a year to answer all of your questions and comments so please feel free to broadcast.

regards

oz

You may have to clean the connections of the printer where the ink cartridges are installed. This is described in the HP toolbox. If you are also using generic or refilled cartridges this can cause the message. Over time the cartridge connection can wear out and be faulty. Look at the cartridge for its original manufacture date. That will tell its true age. New genuine HP cartridges can be the expensive key to solving this problem. Thanks.