Dell Jukebox Frozen in Charging State

Sounds like battery is no good There should be symbols on charger. Normally solid light charged. Blinking. Charging. Lights back and Foward battery. No Good won't accept charge

Hi there

Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.

Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.

Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.

Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.

Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.

Mine has also ceased to charge. For awhile it would charge if I manipulated the charging plug in the socket but now doesn't respond to anything. It does make a nice paper weight now. I suspect mine has a bad connection in the charging circuit somewhere, perhaps just the socket has gone bad. Who knows? --- GB

Don't worry that doesn't mean that your mp3 player is faulty, if there is any fault it is from the charger but since the usb charges it well, just continue to use it. It doesn't mean the player is faulty, IT HAPPENS.

i would get a new charger and go from there

Try hitting the reset button. Its the small one on the left side. You might have to push it with a pen or something,

it seems it was dropped by some family member apparently the hard disk is broken,,,,,,,,,,,so I thru it out!!!!!!!!!!

Return It.

Did the Other Charger actually work?

This means your unit does not see the battery and is running on AC power only. You need to check and make sure that your battery polarity is correct making sure that positive goes to positive, and negative to negative. If you can attach some photos, that might help also.

You shouldn't try to charge it off your computer; it will take foreverrrrrrrrrrrrrrrr. You should buy a 5 Volt 1.5 Amp output wall charger.