Question about LG Televison & Video
I HAVE AN LG RZ-15LA70 REV A, LCD TV. OVER HE PAST WHILE, WHEN YOU SWITCH IT ON, YOU GET A GREAT PICTURE FOR THE FIRST 15 MINUTES, THEN THE PICTURE GOES DARK, THOUGH YOU CAN STILL MAKE OUT WHAT IS ON, THE QUALITY ISN'THERE. IS THERE ANY WAY I CAN FIX THIS?
SOURCE: Tv picture quality
You have a defective light engine. We just went through this and we have the same TV that you have. Hitachi knows about the problem but will play dumb when you first call. If you deal directly with their Customer Relations Department 800-654-7013, it will make a lot of difference than regular customer service.
Here's how they handled our situation. We called Hitachi after lots of research online and they gave us the names of some certified dealers in our area. The tech came out and in less than 1 minute said the TV had a defective light engine. We called Hitachi back and low and behold, they are aware of the problem...imagine that. Hitachi called the dealer directly and once the dealer confirmed the problem, they agreed to send a brand new light engine out to the dealer and the tech came out and replaced it. Here's the kicker...Hitachi will pay the for the part ($1500) but they ask you to pay for the install. Our install was $400. This was worth it to us being that we spent $3600 on this set 3 years ago. Once the light engine was replaced, the TV looked BRAND NEW! Please deal with their customer relations department at the number I lised above. If you deal with customer service, they will have you chasing your tail...so to speak! Good Luck! If you're willing to cover the install, the rest should go pretty smoothly..at least it did for us:)
Posted on Nov 25, 2007
This is no solution but a point in a probable direction.
A tech guy told me ALL the LCDs they have seen in their repair shop have "swollen" capacitors, this is due to voltage instability. Lowering the internal voltage regulator and replacing the swollen capacitors (which eliminate noise) apparently restores the LCD to new working quality. Without actually "seeing" my problem the tech said that should repair it. I have not tried this yet but eventually will begin that way.
Posted on Jun 08, 2008
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