Question about HP Compaq dc5700 Microtower - Free Flat Panel until 113007 EW287AV-KIM PC Desktop

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Desktop pc i recieved a message on my pc that said out of range so i contacted an online chat support person he told me to click on desktop change the number in screen resolutions and click ok i did that and now i have a white screen i can hear my yahoo messenger in the background and i hear ppl longin on and off on my paltalk chat service but all i see is white screen wasnt like that until the person from help and support told me to do that. im on a pc at the library because i cant see to use my own computer this needs to be fixed it wasnt like that before he gave me instructions

Posted by marshallgal on

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  • marshallgal Apr 10, 2008

    when i start the computer everthing is normal after the startup screen to go to destop its white its when i get to the desttop then its all white and an hp tech support told me to change my screen resolution because i had an out of range message on my computer and it wasnt centered so i asked for help and when i did what he told me about changing the resolution after i clicked ok it went white and i couldnt see to tell him um now i cant see anything i hear everything working i just cant see it cant do anything its just white like its behind the white or something

    please can you help me?

  • marshallgal Apr 10, 2008

    can you send that to my email so i canl print it

  • marshallgal Apr 10, 2008

    lol um im like real dumb with puters as you can see even simple things like printing your response lollllllllllllllllll anyway tyvm you are way cool hope this at the library right now sighs but your cool i like you tyvm ttyl hopefully to tell you i can see my desktop again!!!!!!!!

  • Anonymous May 11, 2010

    When you first boot the computer is the monitor behaving normally to begin with? Showing the bios/splash screen.

    Then turning white as Windows loads. or is it white all the time the computer is on?



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Reboot the computer, before windows loads press F8 and go into safe mode and reset the graphics there to something you know your monitor can handle. It should also disable the second screen, so you'll be switched to the first automatically. Or, if you want to do things the down and dirty way, when windows loads you can go behind the computer and yank out the monitor cable, and switch it to the other connector.

Posted on Apr 10, 2008

  • Anonymous Apr 10, 2008

    You could just print it by selecting the text and pressing Ctrl+P and clicking selection. But, sure I suppose I could if that doesn't work for you.



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